Receptionist Full-time Job
Feb 8th, 2024 at 08:39 Administrative Jobs Burnaby 119 views Reference: 4526Job Details
The Receptionist is responsible to provide exceptional care and embrace the company values. This role is accountable to receive and reroute all incoming phone calls, welcome all visitors and employees in the office, and handle basic office administrative tasks. This role is located in Burnaby, BC and is required to be in office five days per week, supporting key business hours 8:00 a.m. to 4:00 p.m. Monday through Friday.
Key Responsibilities
- Provides outstanding customer service to internal and external customers.
- Receives visitors at the front desk professionally by greeting, welcoming, directing and announcing them appropriately. Uses proper sign-in protocol.
- Efficiently handles all incoming phone calls with courtesy (RingCentral).
- Manages reception inbox and employee recognition inbox with efficiency (Outlook).
- Tracks employee recognition program (Excel).
- Prepares outgoing mail and receives incoming mail.
- Distributes mail and faxes to correct departments in a timely manner.
- Collaborates with Finance and coordinates payments for invoices, when applicable.
- Maintains office petty cash.
- Places orders for office supplies within budget and maintains inventory.
- Orders kitchen supplies and maintains proper inventory.
- Keeps kitchen equipment in good working order with a weekly maintenance check.
- Maintain office equipment and ensure that all is good working condition. Will report any issues to appropriate department IT and/or Facilities.
- Ensure reception area, visitor areas, boardroom/meeting rooms, mail room, kitchen, and common areas are maintained and presentable.
- Advise leader of any issues and help to provide solutions.
- Co-ordinates booking of meetings & meeting rooms.
- Arrange for office catering for special meetings/events.
- Maintain reception manual and keep all reception info up to date.
- Manage calendars of select senior leadership members and may provide general admin support
Skills, Knowledge and Expertise
- Secondary School education preferred or work experience in similar role.
- Well organized, with good time management skills.
- Excellent communication skills, both verbal and written.
- Ability to work independently or in a team, with professional work ethic.
- Ability to prioritize and multi-task.
- Excellent computer skills.
- Proficiency in Microsoft Office Suite (especially in Excel, Word and Outlook).
- Knowledge of cloud-based phone system considered a strong asset.
- Knowledge of office equipment (e.g., printer, fax machine, etc.)
- Embraces a high-performance culture with a customer focus.
- Exhibits enthusiasm and promotes a team environment.
- A self-starter; takes initiative; sense of urgency.
- Converses with a sense of diplomacy and demonstrates courtesy and respect.
- Strong learner; supports continuous learning.
- Confident, mature, and able to work under pressure in a changing, dynamic environment.
- Strong detail orientation; can work thoroughly, accurately, and error-free.
- Demonstrates punctuality and reliability in work attendance.
- Understands and demonstrates positive outlook towards change.
- Punctual and responsible with respect to managing commitments.
- Common sense approach to problem solving.
- Professional business appearance and demeanor
Company Description
Were here for all Canadians and their families however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.
For more than 65 years, weve been giving Canadians the confidence to face lifes uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective all while innovating at the speed the markets we serve expect.
Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care providing specialized experiences to those we serve.
For more than 65 years, weve been giving Canadians the confidence to face lifes uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective all while innovating at the speed the markets we serve expect.
Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care providing specialized experiences to those we serve.
