Revenue Clerk - Customer Service Temporary Job

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees; 
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, 
• So much more!

What you will do:

Reporting to the Supervisor, Revenue Services, your primary responsibilities will include, but are not limited to, the following: 

• Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters
• Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable
• Provide support in Billing designate applications, schedule final read appointments for requests received over the counter through e-mail/fax
• Investigate returned tax and water utility mail
• Provide support on reception opening and distributing mail/faxes and answering general public inquiries, including responding to and maintaining the Revenue Email box
• Provide support in cash handling and balance end of day transactions as required
• Provide support and process requests for ownership change, mailing address change
• Provide support in the administration of online banking and EFT payments
• Provide support in the administration of pre-authorized payments
• Provide support and prepare requests for adjustments to tax and water accounts
• Provide general administration support in the Revenue section
• Participate in the achievement of the team business plan

What you will bring:

• Two (2) year post-secondary diploma in Business Administration or a related field with a minimum of two (2) years' related experience, preferably in a municipal taxation environment or public utility; equivalent combinations of education and experience may be considered
• Successful completion of the Municipal Tax Administration Program is preferred
• Previous cash handling and customer service experience preferred
• Work experience in accounting, municipal taxation, utility billing and accounts receivable and working knowledge of related legislation and regulation
• Efficient data entry skills with attention to detail and a high degree of accuracy
• Strong analytical and communication skills  
• Proficient computer skills (MS Office, Excel, Word); Previous experience using  Class, Vailtech and PeopleSoft Financials is considered an asset
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable
• Applicants may be required to undergo skills assessment testing

Waterloo is a town south of Brussels, in Belgium. Its known as the site of the final defeat of Emperor Napoleon I, in 1815. South of town, overlooking the battlefield, the Lions Mound is an artificial hill topped by a cast-iron lion. At its foot is a rotunda housing the Panorama of the Battle, a vast circular painting. Nearby, the Memorial 1815 is an underground center illustrating the battles historic importance.