Senior Digital Product Manager, Customer Onboarding Full-time Job

We’re looking for a Senior Product Manager who will contribute to the overall success of onboarding new-to-bank customers, is not afraid to challenge norms and is exceptionally creative to reimagine our customers’ experience, while ensuring adherence to compliance, regulatory and operational requirements. This role will focus on, and benefit from a deep understanding of, identity verification (know your client), authentication, security, anti-money laundering (AML) and fraud controls to build an onboarding journey that is optimal and secure. You will closely work with other product managers, bank stakeholders, software engineers, and designers to translate the customer journey directives into actionable, prioritized backlog deliverables and follow through to completion.

 

 

 

Is this role right for you? In this role you will:

 

• Champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. Keep the customer at the centre of all you do. 
• Contribute to the strategic vision and multi-year roadmap for the new-to-bank customer onboarding journey, alongside the Identity and Onboarding Group Product Manager and Product Director
• Manage relationships with various bank business teams, authentication partners such as fraud and information security, and leadership, ensuring their requirements are translated into the right products and journey. Manage expectations and prioritize deliverables with effective communication
• Work closely with business, compliance and other control functions, while always negotiating and pushing for the benefit of good customer experience and high business value
• Build reusable and scalable customer facing software that will be leveraged by internal teams to solve their problem of identifying the customer
• Lead multiple problem discoveries to understand customer needs, current challenges, industry trends and best practices. Work closely with design and engineering partners to come up with solutions
• Define the customer and business value by establishing relevant objectives and key results (OKRs). Sell executives on the value through crisp and meaningful presentations
• Work with analytics to set, monitor and analyze key performance indicators (KPIs) to measure product success
• Use data to drive decisions. Build hypothesis, test, fail and iterate to formulate an agile product development approach
• Maintain a prioritized backlog, support the creation of detailed user stories and participate in sprint planning and review activities. Engage with the scrum teams daily, clarifying questions and helping with decision making
• Conduct market and competitive analysis to identify future opportunities of growth for your product; establish self as a subject matter expert within digital banking for the areas you own
• Understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of your team and self in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champion a high-performance environment and contribute to an inclusive work environment 

 

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

• You have 6+ years of experience working as a product manager shipping consumer facing software solutions
• Experience working on digital products, preferably in the consumer space, and working in an agile scrum team
• You have managed a technology product or a digital journey end to end, from inception to delivery
• Knowledgeable about multiple functional areas such as product management, agile/scrum, engineering, UX/UI design
• Have a deep understanding of identity verification (know your client), authentication, security, anti-money laundering (AML) and fraud controls
• Demonstrate curiosity and seek to understand how a product technically works. You are able to dive into the technical details and are able to understand technical concepts that are explained to you
• Embed privacy and security into product delivery processes and design
• Experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade
• Master of identifying and solving ambiguous problems with ability to influence and inspire a multi-disciplinary team to reach ambitious goals 
• Excellent organizational and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty

 

 

 

What's in it for you?

 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 

 

Work arrangements: Hybrid

 

 

#LI-Hybrid

Scotiabank is one of North America's leading financial institutions, and Canada's most international bank. We provide innovative financial products and services to individuals, small and medium-size businesses, corporations and governments across Canada and around the world.