Senior Relationship Manager, Commercial Full-time Job

What is the opportunity?

In this role, you are the steward and primary relationship contact of a portfolio of RBC clients, bringing the best of RBC to businesses, their employees and their owners, demonstrating a One RBC mindset. This role will acquire and grow client relationships through professional, tailored and proactive advice and solutions, meeting with client in person or virtually, based on client preference. This role will regularly introduce partners and specialists to offer solutions that meet clients’ financial needs. This role works in collaboration with Dealer Service Manager/Financing Specialist partners, achieve and sustain portfolio quality through disciplined execution of client and portfolio management routines.

 

 

What will you do?

• Lead with a growth mindset, focusing on what’s possible to maximize client acquisition, growth and deliver an exceptional client experience

• Demonstrate client stewardship and care in every decision and activity

• Proactively contact all clients annually and through effective discovery,  understand their needs, changing circumstance and ongoing satisfaction with all of RBC

• In conjunction with your Client Relationship Team (CRT) members, you create exceptional client experiences by delivering value-added advice aligned to your expertise and the client's needs.

• Make the most of every client interaction including meeting immediate needs, providing advice, referring to partners, acting as a digital advocate to digitally enable clients and supporting their journey towards low-carbon transition as climate-related demands increase.

• Work as a team and leverage partners for timely and seamless client contact

• Acquire new clients and ensure alignment to the Home of Best Fit. Build and maintain a centre of influence network aligned with your industry specialization and target market

• Deliver business results and grow market share, by growing and retaining existing business client relationships through insightful annual strategy meetings and ensuring a One RBC approach

 

 

What do you need to succeed?

Must have:

• 5+ years relevant account management, business development or sales experience

• 5+ years commercial credit underwriting and proven sales experience

• Experience identifying and acting on business opportunities

• Strong MS Office software skills including MS word, Excel and PowerPoint

• Strong interpersonal/ communication skills

Nice to have:

• Knowledge and understanding of the Automotive and/or Recreational Vehicle Industry

 

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

 

 

Job Skills

Adaptability, Business Development, Client Centricity, Collaboration, Communication, Critical Thinking, Curiosity, Financial Acumen, Practice Management

Royal Bank of Canada is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 20 million clients and has more than 100,000 employees worldwide.