SUPPORT ASSISTANT B Full-time Job

• Job ID: 54907
• Job Category: Administrative
• Division & Section: Development Review, Engineering Review
• Work Location: Scarborough Civic Centre,150 Borough Dr
• Job Type & Duration: Full-time, Permanent
• Hourly Rate and Wage Grade: $33.34 - $36.55,  Wage Grade 8
• Shift Information: Monday to Friday, 35 hours per week. 
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 20-Mar-2025 to 03-Apr-2025
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Job Description

Reporting to the Manager, Development Engineering, the Support Assistant B performs a wide range of tasks pertaining to the administrative functions of the Development Review Unit.

Major Responsibilities:
 

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria
• Uses the Project Tracking Portal (PTP) application to administer and track development applications.
• Canvasses staff for input and information on various topics and reviews for accuracy and consistency. Creates and updates reports and/or summaries compiling the collected data
• Drafts correspondence.
• Updates and maintains staff training records and generates various reports using appropriate computer applications
• Operates office equipment and computers utilizing a variety of software packages, (e.g. PTP, Microsoft Office Suite) applying speed and skill.
• Prepares presentation materials. Utilizes detailed layout and formatting
• Coordinates and maintains a complex record/retrieval system.
• Orders and maintains office supplies. 
• Creates project files and maintains the Unit's filing system, including archiving of files
• Prepares and processes documents/statistical summaries/reports, memoranda, minutes, and other documents.
• Coordinates and arranges meetings, events, room bookings, schedules. Takes notes/transcribes/distributes minutes and provides status report on follow up action items.

Key Qualifications: Your application must describe your qualifications as they relate to:

1. Considerable experience performing secretarial and administrative support duties to management staff and coordinating, tracking and processing key administrative functions and activities in a fast-paced, time-sensitive work environment
2. Considerable experience using Microsoft Office Suite (i.e. Microsoft Word, Excel, Outlook and PowerPoint), and Adobe Acrobat.
3. Considerable experience in providing excellent customer service and effectively communicating with senior staff, elected officials, external stakeholders and members of the public.
4. Experience taking, transcribing, and distributing meeting minutes.
5. Experience creating and formatting documents, reports, charts, spreadsheets and presentations.
6. Experience accurately inputting information in database systems.

You must also have:

• Excellent organizational and customer service skills with the ability to work effectively according to procedures and timelines.
• Excellent verbal and written communication skills with the ability to compose correspondence and memoranda.
• Ability to prepare detailed correspondence, summaries, statements and documentation requiring the interpretation and application of a wide range of administrative practices.
• Ability to interact with all levels of staff, senior management, councillors, the public, and other stakeholders in a professional manner, with the ability to exercise independent judgment and discretion in dealing with confidential matters
• Ability to set up hardcopy and digital/computerized filing systems in accordance with Corporate Records Management.
• Ability to work independently with minimal supervision and under time constraints.
• Ability to handle multiple tasks and priorities.
• Ability to deal with confidential information and to maintain diplomacy & discretion when dealing with confidential information
• Ability to meet and deal with both staff and the public tactfully and courteously with good written and verbal communication skills.
• Ability to work effectively with colleagues, provincial officials, consultants, solicitors and other internal and external clients.
• Ability to meet deadlines and work with minimum supervision.
• Ability to plan, prioritize and organize.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.