Terminal Manager Full-time Job

As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network.  This position is about driving change, developing and engaging teams and continuous improvement.

How You’ll Help

• Empower and lead team to meet organizational objectives.   
• Develop KPI’s to drive service, quality and safety
• Review any late trailer closes to determine root cause and generate a plan for correction.
• Review any delivery problems of customer freight to determine root cause and generate a plan for correction.
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Review inbound loads from Eastern and Western Canada for both volume and load patterns to assist with inbound labour planning.
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance
• Conduct month end reviews of leading safety indicators, load factor, cargo claims and quality metrics.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education.
• 3-5 years of experience leading teams, developing talent and managing culture and performance 
• Ideal to have leadership experience in transportation or operations as well as various roles in transportation 
• exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
• strong conflict resolution skills and leadership
• results driven
• a strong sense of customer service and urgency, troubleshooting and problem solving skills;
• strong interpersonal and communication skills, both verbal and written
• computer skills including the Microsoft Suite and preferably, Truck Mate
• the ability to lead and reinforce a strong culture of workplace safety
•  English and French (verbal/written/spoken) required
• Able to work with little supervision
• This role is accountable to the Regional Manager

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.