User support technician Full-time Job
Nov 7th, 2024 at 14:07 Customer Service Mississauga 30 views Reference: 10168Job Details
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Work setting
- General office
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Mac OS
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
Additional information
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
- Travel expenses paid by employer
Benefits
Financial benefits
- Gasoline paid
Other benefits
- Parking available
How to apply
By email
Company Description
Petro-Canada was founded in 1975 as a Crown Corporation and began operations in 1976. The company is known for its support of Canadian athletes, coaches, and families through its partnership with the Canadian Olympic and Paralympic committees. Petro-Canada also has a foundation that supports Canadian caregivers.