Visitor Services Guide - Tourism Full-time Job

This role also offers the exciting opportunity to set up and manage tourism booths at various events in the City of Regina, where you will distribute informational materials, guides, and sell promotional items as needed.
 

If you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face-to-face customer experiences, and excel in independent work, this job is perfect for you!

 

Key Duties:

• Provide in-person visitor services and sell promotional items primarily at the City of Regina YQR airport and at various adhoc events that happen around the City of Regina.
• Receive inbound calls and inquiries, record details, determine customer needs, identify solutions, and escalate queries as required.
• Respond to emails and social media queries within defined timelines.
• Educate the public on using the City of Regina tourism website.
• Utilize, consult, and update computerized records.
• Perform cash management functions, including revenue collection, record-keeping, and balancing.
• Act as an ambassador for the city by greeting customers, answering inquiries, and managing deliveries and visitor flow.
• Conduct searches, input & validates data, generates reports and lists from various programs and applications.
• Distribute informational materials and guides and sell promotional items.
• Communicate information, instructions, and updates to relevant departments and staff.
• Manage inventory and ensure an adequate supply of information materials for the kiosk.
• Support the manager of destination development and assist with administrative duties for the work Tourism Regina team.
• Other duties as assigned.

 

Key Knowledge, Skills, and Abilities:

• The successful candidate will have completed secondary school or equivalency and will have on-the-job customer service experience.
• Have exceptional customer service & communication skills for in person, on the phone, and via email. Must be outgoing and comfortable talking to visitors. 
• Strong organizational skills & time management skills
• Ability to work independently with strong judgement.
• Understand the municipal organization structure and related external agencies' programs and services related to tourism.
• Skilled with office productivity software, internet browsers, search engines, enterprise software, discipline-specific software, and technology devices.
• Responding sensitively and appropriately to customer needs.
• Providing written responses to email and social media queries

 

Working Conditions:

• Must hold a valid driver’s license with expected traveling typically around Regina city limits to various events at various locations as required.
• Required to move, lift, and carry deliveries/objects/equipment/supplies/files to different locations.
• Sitting and standing intermittently through a shift.
• Comfortable working independently and alone throughout a shift.  
• Working on a computer/tablet. 

 

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.