Account Manager Full-time Job

The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a strong positive working relationship between the Airline and Client.

Reporting to: Director, Charters and Business Development

*Non-bargaining

DUTIES AND RESPONSIBILITIES: 

Must be able to perform, but not limited to the following duties and responsibilities:

• Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety.
• Primary point of contact within Contractor organization with operational and account responsibility for the set-up of charter requests and for all operational planning, operational execution and for recovery (IROP) issues involving the charter program including (but not limited to):
• Ensuring the operational objectives of the FIFO programs are met including exceptional On Time Performance (OTP) through effective management of contractor and its sub-contractor's resources;
• Determine routing assignments for each aircraft operated by Canadian North, or its subcontractors, taking configuration, airport requirements and maintenance needs into consideration;
• Participate in fleet planning in regards to heavy maintenance requirements and identify problems and recommend solutions to minimize or alleviate negative impacts on charter service;
• 24 hour availability, either direct to or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of the client;
• Liaison with Charter Director, Manager, OCC, on all changes to the operations and communicate any issues directly with Transportation Coordinator if time is of the essence.
• Advise the client of opportunities to improve load factors by analyzing manifests, and proposing for client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc.
• Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and client Transportation Coordinator(s).
• Identify problem areas and trends in OTP, recommend and participate in implementing changes.
• Negotiate, coordinate and manage all operational logistics aspects of the client FIFO program including; off-line station contracts, fuel contracts, liaison with airport authorities.
• Liaise with the client on requirements and expectations - especially with respect to planning and executing flight schedule as agreed.
• Provide supervisory support to all Charter Specialists through all phases of client operations.
• Provide support and reports to the Director, Charters and applicable client contacts on flight programs.
• Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes. Implement and assist in the management of any workforce logistics solutions' platform(s).
• Coordination with regulatory authorities.
• Manage and execute applicable Service Level Agreement (SLA) requirements for air charter transportation.
• Account Management including: -Manage all of client's requirements and reach the company's targets and objectives; Establish budgets with the client and company; Identify new opportunities for the client; Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; travel as necessary.
• Other duties as assigned.

SKILLS AND QUALIFICATIONS: 

Include, but not limited to, the following minimum skills and qualifications: 

• Proven ability to work independently with limited supervision or direction
• Excellent interpersonal skills including oral and written communication
• Proven ability to effectively handle diverse and challenging situations
• Ability to manage priorities and conflicting demands
• Well organized, detail orientated, capable of multitasking
• On call availability and willingness to travel regularly, as required
• Management experience considered an asset
• Excellent skills in Microsoft Office Suite is required
• Ability to communicate in Inuktut a definite asset
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Closing Date: September 18, 2024

Calgary, AB T2E7R3, CAN

Bradley Air Services, operating as Canadian North, is a wholly Inuit-owned airline[6] headquartered in Kanata, Ontario,[7] Canada. It operates scheduled passenger services to communities in the Northwest Territories, Nunavut and the Nunavik region of Quebec, as well as southern destinations such as Edmonton, Montreal and Ottawa.[8] It also has an interlining agreement with Air Greenland.