Operations Manager Full-time Job

As P&D Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management, team development and for building and maintaining strong relationships with the broker and driver stakeholder group. Developing an engaged and motivated dispatch team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will play an important role in the overall success of the operations and will work collaboratively as part of the terminal leadership team to ensure a high performance, inclusive and respectful workplace focused on safety, customer satisfaction while creating efficiencies, maintaining costs for the company and revenue for the broker/driver community. 

How You’ll Help

• Safety, Service & Cost – follow to business expectations and established KPIs
• Ensure customer freight is picked up and delivered within our service matrix.
• Quality of Service – maintain process and quality standards by following prescribed process and demanding same of your team 
• Process Improvement –  drive out inefficiencies, suggest improvements to reduce rework and defects
• Individual and Team Productivity – ensure all shipments are worked daily, with comments and cause codes, as required
• Customer relations – Customer focused and maintain a high level of service to both internal and external customers
• Training & Development – train, guide and mentor members of the dispatch team to ensure a cohesive and productive entity
• Equipment management – responsible for the overall requiments of your terminal and overseeing the quality of the equipment.
• Other duties and/or responsibilities as required

Your Skills & Experience: 

• Post-secondary education, preferably in logistics or business administration 
• A suitable combination of education and experience may be considered
• Minimum 5 years’ experience in transportation or operations including LTL and city route planning, route optimization
• Proven experience building successful relationships with Owner / Operators and drivers
• Good working computer literacy in MS Office, AS400, Truck Mate and dispatch software; ability to learn and implement new systmes
• Demonstrated experience in managing and motivating people
• Experience understanding contracts and budgets
• Proactive thinker with the ability to correctly anticipate and identify issues, decisively solve problems, and implement plans to meet terminal requirements
• Must be proficient in MS Outlook, Excel & Word; web based programs, AS400 – an asset; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills and conflict resolution skills
• excellent communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Exceptional judgment and decision making
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced , deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.