Administrative Associate Full-time Job

We are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive clinic environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Here’s how / What you’ll do
 

• Provide administrative support for clinicians in moving from patient to patient seamlessly (e.g. turn down rooms, preparing trays, packaging swabs, etc)
• Responsible for managing appointments, greeting patients, receiving and communicating messages
• Standing in as a chaperone for patients where necessary to ensure comfortability, and professionalism is maintained behind closed doors
• Maintain office operations daily, monitor supplies usage and equipment safety monthly
• Coordinate with our virtual operations team to ensure complete patient care
• Provide ad-hoc support to our virtual operations team during downtime
• Other duties, as required

You're the missing piece of the puzzle / What you bring
 

• Two (2) years of work experience in a medical environment
• Medical Office Assistant (MOA) certification is strongly recommended
• Excellent communication skills
• Intermediate computer skills and knowledge of Windows & Google Suite environment
• Basic telephony skills and previous experience connecting calls to various departments
• Superior time management skills
• A quick learner, ability to organize, adapt, prioritize and multitask
• Confidentiality and high level of empathy is critical
• A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor

 
Great-to-haves
 

• Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care Medical Office experience would be a strong asset
• Previous experience of making referrals and specialist appointments would be an asset
• Knowledge of medical terminology, experience handling medical records or physical charts would be an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.