ADMINISTRATIVE/CUSTOMER SERVICE CLERK Temporary Job

Please note that this is an open posting for temporary administrative opportunities that may arise. Your application will be kept on file for up to three (3) months and you may be contacted if an opportunity matching your qualifications arises.

Responsibilities may include:

• General office support including receiving and responding to requests and inquiries, screening and directing telephone calls, shipping and receiving, distributing mail and courier packages, photocopying, maintaining office supplies
• Filing of branch documents and maintaining information in accordance with the Corporate Records Management Program
• Process financial transactions for City services and programs, perform various related cash control and reconciliation functions
• Prepare, edit and format a variety of documents while ensuring that the Corporation’s accessibility standards are met
• Maintain and update databases and worksheets
• Process invoices and create purchase requisitions
• Arrange meetings, facility bookings and registrations, meeting minute preparation
• Performing other administrative duties as assigned

 

Requirements:

 

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one (1) year of relevant administrative and customer service experience; or have the equivalent combination of education and relevant experience
• Demonstrated customer service experience along with effective conflict resolution and communication skills to deal effectively and courteously with the public and staff
• An ability to respond to inquiries by telephone, in person and in writing
• Established computer skills and experience in related software applications (Microsoft Office Suite)
• Excellent interpersonal skills with the ability to establish and maintain positive working relationships
• Strong organizational and problem-solving skills and the ability to work independently, quickly and competently with frequent interruptions in a multi-task environment
• Possess a willing and co-operative attitude and have the ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries
• Personal qualities of maturity and reliability are required

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Oshawa (/ˈɒʃəwə/ OSH-ə-wə, also US: /-wɑː, -wɔː/ -wah, -waw; 2021 population 175,383;[4] CMA 415,311)[6] is a city in Ontario, Canada, on the Lake Ontario shoreline. It lies in Southern Ontario, approximately 60 km (37 mi) east of Downtown Toronto. It is commonly viewed as the eastern anchor of the Greater Toronto Area and of the Golden Horseshoe. It is the largest municipality in the Regional Municipality of Durham. The name Oshawa originates from the Ojibwa term aazhawe, meaning "the crossing place" or just "a cross".