Office Support Clerk III (Social Policy & Projects) Temporary Job

Main Purpose and Function

The Office Support Clerk III works independently and as part of a team. This position performs varied clerical work including work related to, but not limited to, reception, time entry, equipment maintenance, database maintenance, ordering of office supplies and a variety of clerical duties to primarily support the Social Policy team.

 

The position reports to the Manager, Administrative Services with direct supervision from the Admin Coordinator of Social Policy and Projects within Arts, Culture and Community Services.

 

Specific Duties and Responsibilities

• Formats and proofreads Council Reports, announcements, application forms, guidelines, e-mails and other standard grant-related correspondence.
• Provides support to Council Reports authors on VanDocs and SharePoint activities; ensures submission deadlines are met; contributes contents/data for appendices if needed.
• Prepares monthly reports of RTS (Report Tracking System) information.
• Supports all administrative aspects of multiple grants streams and projects.
• Creates and edits grant application and criteria forms in Word and/or in other software/grant management systems.
• Prepares application invitations, monitors grant application intakes, e.g. managing the Social Policy Grants e-mail account, photocopying, checking for completeness of required attachments, following up and communicating with applicants;
• Maintains a database (MS Access, MS Excel or other software/grant management system), designs queries to generate statistical/analytical reports, designs forms with comments and conditions.
• Maintains conditions and key milestones, and works with planners to ensure conditions are met.
• Uses SAP to create new order numbers, initiate release of grant funding, honorariums, track grant payments (with subject to conditions), processes returned and cancelled cheques, cheque and Electronic Fund Transfer (EFT) disbursements, recurring payment reports, vendor information, and other functions.
• Coordinates with Financial Services, ACCS to prepare the year-end carry forward for unpaid grants.
• Assists with the administration of grants budget, coordinates with Planners and Financial Services to maintain up-to-date budgets, including payments to-date, remaining balances and total budget per stream.
• Monitors and updates the Social Policy Grant websites to ensure that they contain up to date and timely information, and liaises with IT Web Services to maintain content.
• Develops and maintains a Social Policy grant Outlook calendar to ensure that planners are kept informed of all key grant dates, e.g. application deadlines and grant payments.
• Maintains and manages department mailboxes on regular basis.
• Organizes all grant meetings, events and workshops from booking venue/conference room, preparation of material, providing supplies, placing catering orders, to clean up.
• Liaises with the public to answer basic questions related to grant application deadlines and the application process, and forwards more complex inquiries to planners.
• Takes meeting minutes and transcribes notes for key events such as grant deliberations and other meetings consisting of City staff and/or members of the public; responds to 311 queries in relation to grants.

• Acts as the primary Departmental Time entry duties, checking staff quotas, maintaining attendance book; producing and filing time entry reports.

• Provides administrative support by answering calls, screening calls, and processing confidential information.
• Organizes community engagement meetings, events and workshops from booking venue/ conference room, preparation of material, providing supplies, placing catering orders, to clean up.
• Posts, maintains, reconciles and balances all project-related invoices including tracking in a database, follow-up with vendors, completing and submitting requests for service forms, and tracking contracts and payments using a variety of computer software and databases.
• Develops and maintains project files, codes and indices necessary for the organization and categorization of diversified and complex paper and virtual files.  Advises and assists Project Lead on contract or payment issues, discrepancies, deadlines, etc. and is responsible for following up to secure appropriate information to effect necessary adjustments.
• Provides backup support for other clerical team whenever absences coverage as required.
• Performs other duties/responsibilities as assigned.

 

Qualifications
Education and Experience:

Completion of 12th Grade including or supplemented by courses in commercial and administration subjects and sound related experience in moderately complex administrative work experience, or equivalent combination of education, training and experience.

 

Knowledge, Skills and Abilities:

• Thorough knowledge of business English, spelling, punctuation, and business math is required.
• Knowledge of modern office equipment (e.g. voicemail, scanners, multi-purpose photocopying machines, laptops, projectors, etc.) is required.
• Sound knowledge of departmental and other policies, regulations, rules, procedures and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
• Advanced knowledge of software programs such as MS Office Suite (Word, Excel, Outlook, and PowerPoint) is required.
• Working knowledge of SAP, Sharepoint and the City’s Procurement Policy as it relates to contracting and invoice.
• Excellent communication, interpersonal and organizational skills are a necessity, as this position requires written, telephone, and tactful in-person interaction with team members and the public. 
• Strong organizational skills and the ability to prioritize work assignments in order to meet multiple deadlines.
• Ability to work with accuracy and attention to detail.
• Ability to understand and interpret oral and written instructions and communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with staff of various civic departments and representatives of outside agencies.
• Ability to work proactively and independently within the duties/responsibilities to identify areas that need added attention or change.
• Ability to work under pressure and establish work priorities, to multi-task, and to develop and maintain effective work procedures and processes.
• Familiarity with specific CoV records management systems (e.g. VanDocs and VanRims) will be an asset.
• Ability to work independently and collaboratively as part of a team.

 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

 

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

 

Business Unit/Department: Arts Culture Community Service (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: April 2024 

Position End Date: May 2025

 

Application Close: February 16, 2024

Vancouver, a bustling west coast seaport in British Columbia, is among Canadas densest, most ethnically diverse cities. A popular filming location, its surrounded by mountains, and also has thriving art, theatre and music scenes. Vancouver Art Gallery is known for its works by regional artists, while the Museum of Anthropology houses preeminent First Nations collections.