Advisor, customer Full-time Job

Reporting to the Team Leader, EspaceProprio Advisory Service , your main mandate will be to offer our customers remarkable service with the aim of presenting our ecosystem tools and services to them in order to guide them towards the solution that best meets their needs regarding their real estate project .    

• Answer and place telephone calls and emails to our customers ; 

• Listen and identify clients ' needs in relation to their housing needs ; 

• Direct customers to the best resource ; 

• Present and promote the services offered; 

• Keep our clients ' various files up to date by carrying out certain administrative tasks; 

• Represent the company at one-off events ;  

• Offer a dynamic and personalized experience to our customers ; 

• Participate in improving our service and our procedures. 

What do you need to be an EspaceProprio Advisor ? 

• Have more than one year of relevant experience in customer service; 

• An advanced level of spoken English or perfect bilingualism in order to serve a wider clientele; 

• Have a strong interest in the real estate industry; 

• Having experience in a call center is an asset; 

• Be invested in continuous improvement and learning opportunities; 

• Have the ability to work simultaneously with multiple software and IT tools while communicating effectively with clients ; 

• The ability to work, day or evening, both remotely and in our offices. (Details about our hybrid working mode will be presented to you during the recruitment process). 

Benefits that make a real difference 

• An hourly wage starting at $2.049 plus a $ 1 bonus if you are bilingual and a $2 bonus if you work evenings. 

• Recognition of relevant years of experience;  

• A bonus system to highlight and reward your work; 

• A generous holiday policy;  

• Paid mobile leave days upon starting your job; 

• A modular group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $500 health account; 

• Access to an employee and family assistance program (PAEF);   

• A telemedicine service;   

• An annual allowance of $200 for your sports and cultural activities;  

• A day of paid leave during your move and for volunteering;  

• Several discounts used so that you can carry out your real estate projects with complete confidence and at lower costs. 

And we don't stop there, because we really care about you: 

• An integration process to quickly familiarize you with your work environment and our services ; 

• A work environment that prioritizes both your professional development and your personal growth ; 

• A social club that ensures your daily life with us is pleasant and stimulating; 

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.