Customer Service Representative Full-time Job

We’re looking for a Customer Service Representative - Auto Claims to join our growing team!

What you'll do here:

• Respond to calls from insureds to open auto claims and provide updates on existing claims.
• Answer calls in a professional manner in order to take care of our insureds.
• Handle emergency situations in a courteous and respectful manner.
• Recommend our business partners to our clients (rental company/body shop/emergency service/contractor).
• Document incoming requests in accordance with established standards and procedures.
• Consult, interpret, verify, correct and update various documents and data.

What you bring to the table:                                 

• Bachelor's degree or insurance training or equivalent training or experience
• At least 6 months experience in a call center environment
• Bilingualism is required.
• Passionate about customer service
• Comfortable with computer systems
• No Canadian work experience required however must be eligible to work in Canada.

 

#LI-HYBRID

#LI-CLAIMS

 

 

What we offer

 

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are the largest provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. In addition to our brands, we have in-house specialists who contribute to our out-performance.