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Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Our Branch Managers are the inspired leaders of our branches. They help bring our leadership team's vision to life by motivating each network within a branch, while holding each employee accountable for the overall success of the branch.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• You will be responsible for the day-to-day operations of the branch, in accordance with established policies and procedures.
• You will lead, train and supervise inside sales and sales counter teams, as well as warehouse operations such as shipping, receiving, stock keeping and other material handling activities.
• Manage overall branch operations ensuring that the highest level of service is achieved every day.
• Cultivate and manage key business relationships.
• Identify new product/business opportunities based on customer needs.
• Ensure branch planning and organization to achieve sales, operating profit and business objectives.
• Create and maintain strategic alliances with suppliers.
• Manage associates' weekly work schedule and labor costs.

What you will bring:

• Knowledge of industry products (plumbing and HVAC/R) required
• Demonstrated ability to lead and build a high-performing team
• Demonstrated ability to achieve objectives in a highly competitive market.
• Exceptional customer service skills
• Excellent problem-solving, interpersonal and communication skills

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises. 

Please note the following: This position requires a criminal record check. A criminal record under the Criminal Code and/or other federal offences does not automatically mean that you are not eligible for this position.

This position maintains a diverse range of equipment including delivery vehicles, heavy duty machinery, on road tractors, and trailers from a variety of manufacturers. This position troubleshoots and maintains/repairs various systems including hydraulic brakes, air brakes, electronics, and engines. This position performs other tasks as requested.

• Job Type: Full-Time - Permanent Position
• Work Location:  Lachine
• Workdays: Monday to Friday
• Shift duration: 7:00 pm – 3:30 am 

Responsibilities:

• Repairs all UPS package cars and equipment.
• Maintain a clean and organized workspace
• Use diagnostic tools and software to identify mechanical problems
• Ensures all vehicles are maintained regularly and in a timely manner
• Communicate effectively in a team work environment
• Performs routine PMI (Preventive Maintenance Inspection) and Maintenance repairs.

Qualifications and or Requirements:

• Bilingual
• Ability to lift 70 lbs./32 kgs.
• Valid driver's license and clean driving record (Required)
• Must be able to work Monday - Friday (7:00 pm – 3:30 am) (require)
• Strong knowledge of mechanical, electrical and electronic components of vehicles
• Excellent problem-solving skills and attention to detail
• Ability to work in a fast-paced warehouse environment and occasionally outdoors
• Possession of essential hand tools. Such as pneumatic tools and more.(required)
• must possess of a PEP card heavy duty or light duty mechanic license. (required)
• Must be able to Bends, stoops, squats, kneels, crouches, crawls, climbs ladders and stairs, stands, walks, and turns/pivots frequently throughout duration of workday 
• Able to pass a Safety Road Test

Compensation and Benefits:

• $31* per hour
• Unionized role with a Defined Benefit (DB) pension plan
• Weekly pay (paid every Friday).
• Paid vacation: 2 weeks on start of service year, 3 weeks after 5 years of service, 4 weeks after 10 years of service, 5 weeks after 20 years of service, 6 weeks after 25 years of service
• Group Benefits (Dental and Extended Medical)
• Defined Benefit Pension Plan
• Immediate access to UPS Employee Discount Program upon hire.
• EAP (Employee Assistance Program)
• Opportunities for future growth within a Fortune 50 company.

Working Conditions:

• Mainly indoors (in a warehouse or shop). Occasionally work outdoors.
• Exposed to hot/cold and variable temperatures when working both indoors and outdoors.
• Wear a UPS Auto Mechanic uniform and adhere to the company’s Appearance Guidelines.

As part of your position as Merchandising Specialist, in the Laval region  and surrounding areas , you will be part of a world-class sales team. The merchandiser will work in collaboration with the regional sales team and will report to the district manager. You will carry out merchandising activities according to the established plan and the available space in order to ensure the effective marketing of Molson products to customers in your territory in order to achieve sales volume and market share objectives. You will design and arrange displays, you will have to ensure the availability, visibility and accessibility of products and will contribute to maintaining good business relationships with your customers.

• Schedule: Monday to Friday
• Annual salary of $42,292 + $0.55/km
• Monthly allowance for cell phones
• Social benefits
• Company branded clothing will be provided
• Possibility of participation in the pension fund

Responsibilities:

• Carry out merchandising activities in your territory according to the defined parameters as well as your visiting schedule;
• Ensure excellent merchandising activities and proper use of advertising materials in your territory;
• Optimize the distribution and presentation of doors in store (rotation, new products, etc.);
• Seize all opportunities for additional sales through new merchandising spaces at your customers' premises;
• Develop and maintain privileged business relationships with your customers by ensuring that problems are resolved quickly and that their level of satisfaction is optimal;
• Enter orders into systems and work closely with the Telesales department;
• Stay abreast of competitive initiatives and initiate appropriate actions.

Other qualifications:

• You have at least a DES. A DEC or Baccalaureate in a relevant field will be considered an asset;
• You have a minimum of one (1) year of experience in the field of merchandising or sales.
• Experience in the food industry is a strong asset;
• You know the main merchandising and sales techniques
• You have a valid class 5 driving license and a car for your travel and the transport of promotional materials;
• You are bilingual (French and English), both orally and in writing;
• You are dynamic, an excellent communicator, able to demonstrate autonomy, initiative and creativity;
• You are available for a work schedule from Monday to Friday
• You share Molson's values: integrity and respect, excellence, quality, creativity and passion.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBEP

#LI-Hybrid

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. He/She performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. He/She researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. He/She makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Job Type:Full Time- Permanent
Workdays:Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours:8:30 AM to 5:00 PM (must be able to work a minimum of 40 hrs. per week)
Shift Duration: 8 hours per day(requires flexibility with Start and Finish time)
Work Location:1221 32ND AVENUE LACHINE, QC H8T 3H2 Canada

Responsibilities

• Responds to and resolves customer inquiries, complaints, and issues.

• Coordinates opportunities and strategies with other team members.

• Maintains knowledge of UPS products and services to develop appropriate sales solutions.

• Reviews customer shipping practices to ensure contractual compliance.

• Determines customer discounts and writes new contracts.

• Educates customers on UPS’s service channels to expedite problem resolution.

• Provides compelling value proposals to potential and existing customers.

Qualifications

• Experience using Microsoft Office products or equivalent software.

• Bachelor's Degree or International equivalent - Preferred

• UPS and/or business-to-business or business-to-consumer sales experience - Preferred.

• Excellent verbal and written communication skills: French 90% / English 10%

• Required French proficiency level: fluent

Compensation and Benefits:

• 2 weeks of paid vacation after one year of service.

• Vision, health, and dental benefits after one year of service.

• Overtime.

• Weekly Pay/ Direct Deposit- Every Friday.

• Vision, health, and dental benefits after one year of service.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training.

• Pension Plan.

• Free Onsite Parking.

• Opportunity for advancement within a Fortune 50 Company.

The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to. 

How You’ll Help

• Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer. 
• Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments. 
• Answer phones from drivers and customers. 
• Review yard check to ensure freight is not missed and trucks are on schedule. 
• Coordinate drivers to come back for second round of deliveries. 
• Coordinate daily P&D requirements. 
• Monitor driver performance and report finding to manager. 
• Identify areas for improvement and efficiencies. 
• Perform clerical duties for compliance and broker pay as required. 
• Other related duties as may be required.  

Your Skills & Experience: 

• An understanding of the geography of the area 
• High School graduate or equivalent  
• Transportation background in dispatch, dock supervision (2-3 years) 
• Computer literate in Excel and Word 
• Equipment knowledge is an asset 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies 
• Results focused 
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc. 
• Must have a strong sense of urgency 
• Good communication skills 
• Must be able to work under a flexible work schedule  
• Must be a hands-on operator, trainer, coach and mentor 
• Must be able to build and maintain relationships  
• Must be a self-starter 
• English and French required

What you will do

• Coordinate requests related to Finance applications such as Peoplesoft, Hyperion Financial Management, Hyperion planning, ARCS, Concur, Oracle Transportation Management (OTM), and Coupa.
• Support distribution of communication to core business areas of procure to pay (P2P), contract to cash (C2C), acquire to retire (A2R) and record to report (R2R) and manage team Outlook mailbox
• Coordinate with Finance Systems team members to provide reporting to internal and external audit requests.
• Manage JIRA/Service Now dashboard reports to support team meetings
• Data extracts to support internal and external stakeholder’s requirements
• Coordinate with Finance Accounting the submission and execution of Chart of Account requests

What we are looking for

• Creative and courageous, with the ability to manage in an environment of change to help us take bold, strategic moves in this rapidly evolving retail environment 
• Action oriented, and comfortable taking calculated risks to better serve our customers and business 
• Outcome focused thinkers with the ability to analyze and visualize, to ensure continuous improvement of our financial systems across our entire business 
• Collaborative team players who build relationships easily across various stakeholder groups
• Team players who build and develop relationships that effectively anticipate and respond to disruption, while consistently delivering strong performance 

What you will bring

• Minimum 2 years’ experience with Microsoft Office suite, Outlook, Excel, Word, PowerPoint
• Strong written and verbal communication skills
• Exceptional organizational skills and the ability to handle multiple work assignments simultaneously.
• Experience with JIRA, Confluence, and/or Service now would be an asset.
• Experience with JIRA and/or Service now would be an asset.

This position manages critical shipment requests of US customs to maintain security and compliance. He/She manages  the collection of export shipment documentation to meet various import country clearance regulations and provides the promised service to the UPS customer. This position performs other tasks as requested.

Shift:

Monday to Friday - from 18:30 to 23:30 (Shift end times may vary depending on operational requirements - however most shifts are generally 3-5 hours per shift)

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Communication language needs: French 90% / English 10%
Level of French needed: basic

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• A minimum secondary education, with preference for post-secondary education in supply chain and logistics management
• A suitable combination of post-secondary education and experience will be considered 
• Minimum of two-three years’ experience in dock operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock
• Strong communication skills in both English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web based programs. Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused
• English and French language skills required

1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA