APPLICATION & TECH SUPP SPEC Full-time Job

• Posting Period: 26-JUL-2024 to 09-AUG-2024
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Reporting to the Senior Systems Integrator, Business Services, the employee will provide technical support related to applications, computers, printers, and mobile wireless devices.

 

Major Responsibilities:

 

• Schedules workload and sets priorities.
• Develops and recommends improvements to current environment, policies, and processes.
• Acquires and disposes of hardware and software.
• Configures network and server-related hardware and software.
• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas.
• Recommends preventative solutions to mitigate recurrence of similar problems.
• Advises desktop configuration management teams on hardware and software technologies and deployment alternatives.
• Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives.
• Advises security management and control teams on security related technologies and access control alternatives.
• Provide assistance and technical support in the system review process, including planning, assessment, design and documentation of telecommunication systems for existing systems, upgrades and enhancements.
• Installs and rolls out application, hardware and/or software and takes inventory of such assets including updating the Asset Management System
• Liaises and coordinates with internal and external groups to resolve problems.
• Prepares documentation to facilitate transfer of knowledge.
• Prepares statistics and drafts summary reports.
• Supports the centralized management of access control.
• Travels to off-site locations such as City Operated Shelters

 

Key Qualifications:

 

Your application must describe your qualifications as they relate to:

 

1. Post-secondary education in computer science, business technology or the equivalent combination of education and/or experience.
2. Considerable experience with LAN/WAN technology and network hardware, software, and operating systems (i.e., Novell, Windows, desktop, configuration, etc.).
3. Considerable experience with desktop applications (i.e., Microsoft Office Suite, Microsoft Outlook, Microsoft Project, etc.).
4. Considerable experience configuring and provisioning wireless devices using a Mobile Device Management tool (i.e., AirWatch, etc.)
5. Experience in developing and delivering training including needs assessment, program design, delivery, evaluation, and related administration.

 

You must also have:

 

• Knowledge of current and emerging technology, their application within the business and the ability to apply this knowledge in the development and support of in-house developed applications.
• Ability to lift/move equipment/boxes up to 40lbs.
• Ability to vary work schedule based on operational requirements, i.e., work overtime based on Operational requirements.
• Willing to work for extended periods within both directly operated and community shelters for technical support.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
• Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
• Strong conceptual, analytical and problem-solving skills.
• Proven commitment to customer service, performance quality and continuous improvement
• Excellent written and verbal communication skills and ability to convey, clearly and effectively to a variety of audiences.
• Ability to develop and communicate technical documentation, standards, procedures, and preventative maintenance.
• A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is an asset.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

 

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.