Bylaw Enforcement Officer I Full-time Job

Join our team as a Bylaw Enforcement Officer, where you'll play a crucial role in maintaining community standards by enforcing municipal bylaws and related statutes. You’ll proactively investigate and respond to complaints, conduct inspections, gather evidence, and take appropriate action to ensure compliance on both private and public properties. Your expertise in interpreting regulations will support stakeholders, while your attention to detail will be vital in documenting cases, preparing reports, and assisting in the preparation of court briefs. If you’re committed to upholding the integrity of our community, we want to hear from you!

Key Duties & Responsibilities

• Investigates proactively and responds to complaints, violations, or non-adherence to municipal bylaws and provincial statutes and regulations on private and public land and properties (e.g. Community Standards Bylaw, Traffic Bylaw, Clean Property Bylaw, etc.).
• Reviews new and pending cases, collects background information, tracks activities, actions, remedies, and prepares reports
• Documents and logs investigation/inspections including interviews, photographs, measurements, notices, orders, and related actions and costs
• Matches and validates contactor, external agency, and other related case costs
• Liaises and refers cases to other bylaw enforcement officers
• Provides technical advice and interpretation of bylaws and regulations for public, internal, and external stakeholders
• Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures
• Completes searches, inputs data, validates data, manipulates data, and generates reports and lists from programs and applications
• Assists in the organization and preparation of court briefs for prosecution

Key Qualifications

• Completion of secondary school or equivalency plus job-related training and /or course work in enforcement.
• Class 5 driver’s licence
• Greater than eighteen months of on-the-job experience in enforcement activities.
• Understanding of enforcement procedures, investigations, interviewing techniques, evidence collection, court procedures, and prosecution preparation.
• Proficiency in customer service, mediation, and conflict resolution.
• Knowledge of branch-specific and broader division operations, relevant collective agreements, bylaws, policies, procedures, legislation, and health and safety standards.
• Competence with office productivity software, internet tools, enterprise software, discipline-specific applications, and technology devices.
• Experience in handling service requests involving conflict resolution and difficult interactions.
• Ability to deliver and discuss potentially contentious information and directives.
• Skilled in mediation, conflict resolution, de-escalation techniques, and building consensus among stakeholders with differing opinions.
• Ability to explain and exchange procedural and technical information, and liaise with internal staff for planning and execution.
• Experience in preparing reports, identifying issues, consulting policies for regulatory compliance, and evaluating situations to determine appropriate actions.
• Capability to prioritize and adapt activities according to schedules and deadlines.
• Contribution to process improvement ideas, ensuring timeliness and quality of work, and promoting health, safety, and well-being.
• Awareness of the public's perception of city work and reputation, and understanding of the impact of work quality on potential city liability.
• Familiarity with orienting new employees to tasks, duties, practices, and processes.

Working/Other Conditions

• Works in indoor office and outdoor site environments and in vehicle
• Personal protective equipment is required
• Exposure to adverse weather conditions and temperatures
• Enters interior/exterior private property for bylaw infractions
• Exposure to challenging psychological situations
• Exposure to stressful experiences/interaction with residents/parties who are upset, angry, and/or emotionally charged
• Exposure to sharps