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JOB SUMMARY

The mandate of the Paramedic Service is to deliver sophisticated medical treatment to all residents and visitors of Ottawa for life-threatening medical emergencies including heart attacks, strokes, and respiratory and traumatic injuries.

You are responsible for the delivery of the Ottawa Paramedic Service accredited training programs (including Standard First Aid and/or Emergency First Aid and/or CPR and/or Oxygen Therapy and/or AED courses and/or Emergency First Responder courses).

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 18 months of experience in delivering training for first aid/CPR or instructing in a related field

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Familiarity with first aid training materials, resources, and applicable technology. This includes adult learning styles, training models, and techniques
• Strong foundation of human anatomy and physiology for explaining injuries, illnesses, and the effects of first aid interventions.
• Emergency Response procedures
• Thorough knowledge of first aid procedures, including wound care, bandaging, CPR (Cardiopulmonary Resuscitation), AED (Automated External Defibrillator) usage, and other life-threatening medical conditions.
• Knowledge of applicable health and safety regulations and applicable laws pertaining to first aid to ensure that the information delivered in trainings align with current standards and guidelines.

COMPETENCIES, SKILLS AND ABILITIES

• Able to work effectively with diverse groups of participants and addressing questions and concerns effectively
• Ability to transport equipment to offsite locations across Ottawa, set-up necessary training equipment (such as manikins, audio/visual equipment, manuals, etc), and return all equipment to training centre after the course 
• Ability to handle the stress of an emergency situation
• Maintains acceptable appearance at all times in regards to both OPS uniform policy and personal hygiene
• Must be able to lift up to 40 lbs

Core Behaviours
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City’s culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody and demonstrate these core behaviours.

Review the Core Behaviours.

JOB SUMMARY

Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency callsfrom the public and other agencies; quickly analyzing information received from the caller and dispatching therequired emergency vehicles; efficiently operating console equipment, including telephone, radio, and computeraided dispatch; following established procedures in making calm, sound decision as required in an emergencyservices environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone. 

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset. 
 

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated.
Current Red Cross Standard First Aid/CPR level C or AED certificates.

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation; 
• General knowledge of corporate/departmental policies and procedures related to health and safety; 
• Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy; 
• Experience with Microsoft Office and Microsoft Windows operating system. 

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone; 
• Communicate effectively and professionally both orally and in writing; 
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions; 
• Ability to multi-task; 
• Easily understands speaking voice on radio and telephone; 
• Computer terminal operation and use; 
• Ability to interface with data and equipment; 
• Good understanding of emergency equipment and of fire service terminology; 
• A demonstrated ability to work in a team environment; 
• Ability to control stressful situations; 
• Strong knowledge of City streets and general topography; 
• Demonstrated ability in the area of public relations and personal relations; 
• Expertise in language skills related to pronunciation and spelling of street names; 
• Strong data entry, retrieval and keyboard skills. 
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills; 
• Ability to work in a constant high stress environment; 
• Professional, polite and patient telephone and radio demeanor; 
• Must be able to meet deadlines; 
• Flexibility and adaptability; 
• Ability to prioritize tasks / demands and carry out priorities as identified; 
• Strong service attitude; 
• Ability to work effectively in a team environment within a 24/7-shift operation; 
• Punctual, reliable and dependable; 
• Must be available to work shift work (rotation of days, nights, weekends & holidays). 

Job Summary

Closing Date: 11/22/2024 

This position manages the delivery of parking enforcement and related functions and activities to ensure provision of safe, effective and efficient parking opportunities throughout the City.

Duties & Responsibilities

• Plans, organizes, directs and monitors a variety of activities to ensure the provision of efficient and effective parking programs and related enforcement with a "customer service" orientation, including all parking ticketing operations, summons- and subpoena-servicing operations and dispatch centre operations.
• Ensures an effective, consistent, customer-oriented response to parking enforcement through the development of standard operating procedures and the training and direction of staff to educate and instill an understanding of the intent of the Traffic Bylaw. Plays active role in developing and providing customer friendly communications and educational materials to ensure public understanding of bylaws and regulations.
• Contributes to effective public relations with elected officials, the Saskatoon Police Service, civic departments, Business Improvement Districts and other stakeholder organizations, and the public through direct contact and quick, effective responses to specific and general complaints, while ensuring that the regulations are applied consistently to all.
• Resolves recurring problems contributing to violations and conflict with the driving public, merchants and homeowners by analyzing complaints and the results of court cases, reviewing procedures and signage accordingly and making recommendations for signage and bylaw changes.
• Administers bylaws and regulations relating to the section, as well as ensuring staff are kept informed of any pertinent changes.
• Ensures the provision of service using current Parking Enforcement policies, systems and technology including use of an electronic pay parking system and complementary web-based ticketing system.
• Prepares, administers, and audits the annual enforcement operating budget, statistics and reports.
• Oversees the use of technologically advanced equipment and vehicles in the provision of parking enforcement services, including procurement, maintenance of equipment, troubleshooting, managing contracts with 3rd party vendors, arranging for repair and maintenance including warranty work, and providing staff training and mentoring in the use of equipment.
• Monitors and manages the parking enforcement contract and directs work of these contract staff through the contract Supervisors, to ensure enforcement and document delivery service requirements are met.
• Serves as the City representative in court on a weekly basis to testify as to enforcement practices in the issuance of tickets and verify equipment/stations were working when tickets were issued. This work involves, preparation of evidence packages, research, compiling documentation, and reviewing the enforcement process and evidence (photos etc.) specific to the situation to confirm validity of tickets.
• Prepares disclosure packages in a timely manner at the request of the Solicitors office.
• Provides coverage for other parking staff positions as required including the Customer Service Coordinator, Parking Operations Manager and Policy and Permitting Manager. Acts for the Parking Services Manager on occasion, in their absence.
• Provides advice, technical and training support to staff in other Divisions responsible for managing parking enforcement contracts for civic initiatives such as street sweeping or clearing,
• Oversees all requests for ticket reviews (RTR’s) in conjunction with tickets issued in conjunction parking infractions, including providing training and management support for other staff involved in this review process.
• Represent Parking Services on internal committees and provides expertise on potential parking related matters in consideration of a special events, maintenance projects or other internal initiatives which may impact or draw on parking considerations and identifies appropriate processes and mitigating strategies.
• Performs other related duties as assigned

Qualifications

Education, Training and Experience Requirements

• Graduation from a recognized, two-year, post-secondary program in business, management, engineering, or related discipline.
• One to three years’ progressively responsible related experience.
• Possession of a valid Class 5 Saskatchewan Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

Knowledge, Abilities and Skills

• Thorough knowledge of applicable municipal regulations and bylaws and Provincial legislation.
• Knowledge of, and the ability to use, word-processing, spreadsheet, and database software in a Windows environment.
• Ability to use specialized databases and software to manage programs, and compile and assess information for court purposes, review of tickets, and other customer or staff enquiries.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to deal tactfully and effectively the public in difficult situations.
• Ability to supervise and develop subordinates.
• Ability to establish and maintain effective working relationships with civic staff, civic officials, representatives of other agencies, the business community and the public.

JOB SUMMARY

As an integral member of the Ottawa Fire Services’ (OFS) emergency response team, Firefighters provide emergency response services in order to protect the lives, property and environment for the citizens of and visitors to the City of Ottawa.
Immediately, responds and performs all emergency scene duties, such as, but not limited to: firefighting, forcible entry, search and rescue, emergency medical aid and CPR, vehicle extrication, technical rescue operations, hazardous materials operations, and securing the emergency scene for the safety of the public and members of OFS.
Functions/operates under a command structure as an effective and supportive team member at all emergencies from small scale incidents to large scale disasters. Operates at height, in confined spaces, and in uncontrolled environments, including those that are immediately dangerous to life and health (IDLH).
Drives/operates any apparatus/vehicles in accordance with policy and Highway Traffic Act (HTA) and operates and uses all Ottawa Fire Services equipment, such as pumps, hoses, ground ladders, aerial apparatus platforms & ladders, generators, vehicle and equipment extrication tools, etc. Completes in-station duties and tasks, including: cleaning, inspections, testing & documentation of all inventory and equipment used, returns all equipment used to a state of readiness, as well as, regular maintenance of City of Ottawa property and grounds.
On a daily basis, cleans, inspects, maintains and performs safety checks on equipment and apparatus while maintaining a clean and orderly fire station. Completes all required training and retraining as assigned within the allotted timeframe. Participates in Pre-Incident Planning in order to be familiar with the immediate response area risks as well as new or unique building challenges, transportation route familiarity and obstacles such as those routes that are under construction. Educates the public about fire prevention and fire safety practices by participating in Public Education, and Fire Prevention activities as well as conducting Community Fire Safety programs, as required.

EDUCATION AND EXPERIENCE

Successful completion of the Ontario Secondary School Diploma OSSD (Grade 12) or academic equivalent diploma.
Previous fire service or related sectors work experience would be an asset.
Skills and abilities acquired though related work such as trades, other emergency services, relevant training and educational programs would also be considered an asset.
 

CERTIFICATIONS AND LICENCES
Successful completion of National Fire Protection Association (NFPA) 1001 Level 1 & 2 and NFPA 1072 or 472 Operations level (proof of IFSAC or Pro Board seal). A Letter of Compliance with NFPA Standards from the Ontario Fire Marshal's Office (Grandfathering) will be accepted in lieu of Seals (documents required).
Successful completion of the Ontario Fire Administration Inc. (OFAI) Stage One Firefighter Aptitude and Character Test (as verified by possession of a current and valid Candidate Testing Services CTS Certificate (document required).
Possession of a current and valid (document/s required)

• Red Cross First Responder BLS certificate; or,
• Red Cross Emergency Medical Responder BLS certificate; or,
• St. John Ambulance Medical First Responder BLS certificate; or,
• St. John Ambulance Advanced Medical First Responder BLS certificate
• A current OFS Volunteer Firefighter.

Possess a valid Ontario Class “D” license with a “Z” air brake endorsement with no more than three (3) demerit points accumulated, or provincial and/or territorial equivalent (document required).

KNOWLEDGE, COMPETENCIES & SKILLS

• Must understand and follow the Chain of Command at all times. 
• Must be fit and able to handle the sustained, intense physical, emotional, and mental effort required to perform duties of this position. 
• Willingness and ability to work in extremely challenging, adverse, and dangerous conditions and situations. 
• Ability to work effectively under stressful conditions. 
• Problem solving/analytical skills. 
• Mechanical aptitude and skills to operate and troubleshoot equipment and assess emergency situations.
• Customer service skills to assist all members of the public, Ottawa Fire Services staff and all other levels of City personnel. 
• Ability to effectively prioritize tasks/demands as appropriate.
• Ability to work within a team environment and positively interact within a diverse work environment. 
• Take initiative and able to work independently with minimum supervision. 
• Oral and written communication skills. 
• Computer and technology skills for report completion and development, training, as well as technology use during emergencies.
• Commitment to volunteerism and community involvement as demonstrated by experience volunteering in social/civil/community events and initiatives, non-profit organizations, counselling, crisis intervention. 
• Commitment to personal and professional development and in continuing training and education through ongoing learning. 
• Training and Experience operating heavy vehicles; (E.g., trucks, tractor trailers, buses.) 
• Maintains a high standard of professionalism, integrity, reliability, and credibility.
• Properly wears & uses issued uniform(s), supplied personal protective equipment and safety systems, including Self Contained Breathing Apparatus, when necessary or directed.
• Must be able to work on a 24-hour shift schedule that involves working weekends and holidays, where you will work an assigned shift averaging 42 hours per week over a four-week period.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.
 

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

Under the supervision of the Community Initiatives Manager, Community Development, this position facilitates the development and implementation of social development programs and initiatives for the City of Saskatoon.

Duties & Responsibilities

• Develops and implements strategies and programs that address social development issues and initiatives. 
• Monitors social programs and initiatives to ensure that they are consistent with the Corporate Strategic Plan and continue to meet objectives set by both internal and external stakeholders and funders.
• Gathers public input related to programs and initiatives by developing and maintaining an appropriate professional network with other cities, government agencies, community organizations and businesses that provide social services to residents of Saskatoon.
• Develops and maintains a liaison with community-based social serving organizations.  
• Conducts research, including reviewing existing literature, programs and policies, conducting community surveys and performing statistical analysis.
• Identifies gaps and/or potential issues with social development initiatives and develops recommendations for improvement.
• Assists with the administration and monitoring of social development grants and works to ensure the City’s social funding programs are aligned with community identified needs and solutions.
• Represents the Department to the community, other departments and outside agencies regarding the implementation and interpretation of departmental policies and procedures.
• Assists in the preparation and monitoring of the operating budget.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements: 

• University degree in Social Sciences, Social Work, Community Development, Public Administration or a related discipline.
• Six years’ progressively responsible experience in research, development, operation and provision of social programs and policy.   
• Possession of a valid Saskatchewan Class 5 Driver’s Licence and a vehicle suitable and available for use in the performance of the assigned duties.
• Current driver’s abstract from SGI demonstrating a safe driving record.

Knowledge, Abilities, and Skills: 

• Considerable knowledge of the philosophy, theory, processes, and practices of social program development as it pertains to Saskatoon. 
• Demonstrated knowledge of public participation processes, group facilitation, team building, and group dynamics. 
• Knowledge of service delivery by public, private and non-profit sectors related to designated populations. 
• Ability to express ideas and concepts effectively, orally and in writing, including formal presentations.
• Considerable knowledge of issues facing Indigenous, new Canadians and marginalized populations. 
• Ability to research, analyze and summarize reliable information to determine a course of action using evidence based decision making including needs assessments and best practices.
• Demonstrated skill in planning, scheduling, budgeting, management reporting and time management.
• Demonstrated skill in the use of a computer with word-processing, database and spreadsheet software. 
   

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You supervise and participate in the daily operations/routines of circulation and/or information services, and provide customer service within an assigned library branch/service.

You: perform supervisory duties; manage circulation/collection/service reports and statistics; provide information, reference and readers' advisory services; develop, implement, conduct and evaluate children's programs; perform routine collection maintenance duties; coordinates the volunteer resources at the branch; and exercise responsibility for the day-to-day operations of the library branch/service.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, Early Childhood Education, or related field.

Minimum of 3 years of progressively increased responsibilities in related library services, including supervisory function.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Supervisory techniques and practices.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of customer service techniques and protocols
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.