Casual Front Desk Associate Full-time Job

Medcan is recruiting for a Casual Front Desk Associate for our high-performance service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through the Clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

 

The Accountabilities:

• Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments

• Processing payments for appointments and products

• Ensuring all appropriate patient forms are completed

• Open and close procedures including next day preparation

• Scheduling appointments and booking referrals for clients

• Inventory of Reception supplies

• Back up for the Concierge team and related tasks.

• Clinic Flow Desk coverage including managing patient and staff flow

• Responding to all client issues and enquiries

• Problem solve in a fast-paced environment

• Troubleshooting

• Maintain a good working relationship with other departments to ensure an outstanding client experience

• Liaison with all clinic departments

• Respond to staff and client inquiries via email

 

The Requirements:

• Prior experience in similar role

• Four Star Hotel experience or a hospitality education is an asset

• Education in health or a related discipline is an asset

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• Intermediate level skills in MS Office

• Exceptional customer service skills

• Ability to multi-task

• Ability to work well in a team environment

• Ability to foster relationships outside of the Reception team

 

This is a casual position currently scheduled on Saturdays and occasional weekdays located at our Toronto office at 150 York St. Applicants must be available to work in-clinic between the hours of 6:30am-7:00pm.

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.
Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.