Clerk, Recreation Administration Full-time Job

CLOSING DATE:  July 29, 2024

 

AREA OF RESPONSIBILITY:

 

Reporting to the Coordinator, Administration, it is the goal of the administrative support staff  (working within the Program Division) to communicate, provide limited advice and guidance, promote and assist with the delivery of recreation, concession and inventory programs and services in a professional, friendly, cost effective and efficient manner.

 

• Act as a point of customer contact for the Recreation division; providing customer service, telephone calls, and receiving and replying to emails.
• Perform customer account updates including manage account members, reset online login information, update financial information, and prevent access/allow access based on account status. Review and complete account adjustments on customer accounts.
• Perform collection activities on defaulted accounts in accordance with City of Brampton collections policy and procedures. Communicate with customers regarding defaulted accounts and prepare statements of account as required.  Escalate to Corporate Collections as necessary.
• Complete revenue reports and packages to reconcile daily transactions, prepare deposits and investigate discrepancies according to cash handling procedures.
• Process refunds according to Refund & Withdrawal Policies.
• Verify, update and correct participant payment methods information in system and respond to staff and customer inquiries.
• Process corporate employee memberships and verify employment status of employees prior to processing.
• Process accounts payable invoices and cheque payments, validate and forward in accordance with process.
• Prepare and validate payroll and time and attendance records for designated pay group(s) in accordance with collective bargaining agreements and applicable legislation.
• Process time entry, ensuring shift premiums, overtime, upgrades, Statutory Holiday entitlement, time off and allowances are calculated correctly and supporting documentation is accurate.
• Create and reconcile inventory packages from concessions/bars, check data entries and invoices, input into database, and prepare variance report.
• Complete and monitor inventory counts at various concessions, check best before dates and assist in coordinating the movement of inventory from one location to another.
• Provide advice and training to concessions staff on displays, food handling, software system, and daily counts.
• Ensure proper food handling, check temperatures, and identify equipment failures or equipment servicing requirements.
• Intake donation requests, submit for review and approval, prepare certificates, and track when redeemed.
• Intake subsidized program applications, review for completeness and compliance, submit for approval, and follow up with applicants.
• Complete third party registration, prepare invoices and forward received payments.

 

SELECTION CRITERIA:

 

• High school (Grade 12) graduation plus an additional program of over one and up to two years or equivalent in Business Administration or Business Accounting
• Non-probationary valid Ontario Class G driver’s licence.
• Food Handler’s Certification
• Smart Serve Certification
• Over two (2) years up to and including four years recreation experience with front line customer service, cash handling, accounting and record keeping
• Working knowledge of Microsoft Office Suite and additional related software.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Able to work independently and as part of a team.
• Willingness and ability to perform work in multiple locations.

 

 

**Various tests and/or exams may be administered as part of the selection criteria.

 

 

Interview:  Our recruitment process may be completed with video conference technology.

Brampton is a Canadian city in Ontarios Greater Toronto Area. Its Peel Art Gallery, Museum and Archives is housed in 19th-century and contemporary buildings. In the center of downtown is the Rose Theatre, a major performing arts venue. In front, Garden Square hosts big-screen movies and live events. Green spaces include Gage Park with its floral gardens. To the north sits Historic Bovaird House, a Victorian home.