Clerk Typist V Full-time Job

Position Summary

This position is responsible to provide administrative, coordination, customer service, and logistics services and functions to support administrative work processes and duties for Parks, Recreation & Cultural Services. 

Key Duties & Responsibilities

• Provides reception/counter service, customer service, and first point of contact for department
• Answers telephone, directs calls, takes messages, directs visitors, makes photocopies, scans, faxes, files, prints, labels, and stuffs envelopes, along with other clerical duties
• Triages services requests and other incoming messages (in-person, telephone, email) for response and action
• Makes logistical arrangements (books rooms, equipment, and resources) for meetings, events, travel and accommodations, and training and development
• Contacts applicants for pre-screening, books interview appointment, supports on-boarding process
• Responds to security requests and arranges building access
• Processes operational and transactional tasks and workflows (such as circulations, public notices, permits, licences, mail-outs (letters), web posts, cash payments/management, printing requisitions)
• Collects, opens, and distributes daily mail
• Prepares outgoing mail and courier packages
• Composes, drafts, edits, proofreads, and formats correspondence, memos, and reports
• Updates procedures, manuals and standards and circulates revised documents
• Collects, assembles, and provides information packages—files, reports, correspondence, research and background materials
• Attends meetings, take minutes, and circulates draft
• Responds to requests for information or materials from both internal and external stakeholders
• Maintains filing systems in accordance with corporate records management policies and procedures
• Completes searches, inputs data, validates data, and generates reports and lists from various programs and applications
• Monitors office supply inventory, requisitions and purchases within limits of established authority (p-card, blanket agreements, and/or general stores)

Key Qualifications

• Completion of secondary school or equivalency plus job-related training and/or course work
• Minimum of one year of previous and on-the-job administrative and/or clerical experience
• Knowledge of office administration processes and customer/client services
• Knowledge of cash receipts, processing, and reconciliation practices
• Knowledge of area specific concepts and practices
• Knowledge of branch as well as the broader divisions/departments
• Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices

Working/Other Conditions

• The majority of the work is undertaken in City facilities. The work environment is an office environment.