As a Communications Strategist, you will lead, develop, implement and continuously improve communications/marketing activities for City initiatives, programs and services. Primary duties include:

• Develop, oversee and manage the delivery of strategic communication's plans that support corporate, business unit, and client objectives and goals. This may require persuading or influencing clients to accept recommended approaches.
• Lead multiple communications projects that includes conducting clients' needs assessments; supporting project charters and business plans, including identifying and managing communications resources, scope and timelines; and assigning and directing the work of ad-hoc and standing project teams.
• Provide expertise to colleagues and clients with respect to campaigns, crises, issues and projects. This includes proactively identifying opportunities and best practices; recommending channels, mediums, products and services; and contributing to issues management.
• Develop a variety of resources and materials, such as key messages and proof points, for use on a variety of mediums (for example: digital, media and social media) and channels.

• A completed 2 year diploma in Marketing, Communications, Public Relations, Journalism, Business Administration, or a related field, and at least 8 years of experience in areas such as marketing, communications and strategic planning; OR
• A degree in any of the disciplines listed above (or closely related) fields, and at least 6 years of experience as outlined above.
• A designation from a recognized professional communications or marketing association such as: Certified Marketing Management Professional, Accredited Business Communicator, Accreditation in Public Relations, Communications and Advertising Accredited Professional, Communications Management Professional, Strategic Communication Management Professional or Certified Campaign Planning Program, would be an asset.
• Competencies required for success in this position include: customer service, consulting, insight and analysis, project management, issues management, leadership, interpersonal skills and relationship building, and communications.
• The ability to apply business knowledge and logic, be politically sensitive, collaborate with multiple partners and respond to multiple and conflicting priorities is a must.

As a Technical Writer, you will be responsible for providing advanced technical writing expertise and content design to edit, update and produce professional Organizational Health & Safety (OHS) documents including standards, guides, procedures, and forms. You will work closely with Subject Matter Experts (SMEs) to gather the necessary information to develop technical documentation, convert complex concepts into plain language, and ensure information is communicated effectively and accurately to the target audience. Primary duties include:

• Write, edit, and maintain OHS policies, standards, guides, and other documentation, ensuring it complies with OHS legislation and follows City guidelines, style and best practices.
• Collaborate with SMEs within the Business Unit, Department and across the Corporation to gather information and understand technical concepts.
• Research and analyze the target audience to determine their needs, knowledge level and preferred format.
• Write clear, concise, and accurate content using plain language and appropriate technical terms.
• Organize content logically, incorporate appropriate visuals, such as diagrams, screenshots, and illustrations to enhance understanding.
• Proofread and edit content for grammar, spelling, clarity, and coherence.
• Stay up to date with industry trends, best practices, and new technologies relevant to technical writing.
• Collaborate with interested parties and SMEs to identify necessary updates and revisions to reflect changes in products, features, or processes.
• Review user feedback and FAQs to identify areas for improvement or clarification.

• A certificate in Technical Writing and at least of 5 years of technical writing experience; OR
• A completed 2 year diploma in Communications or a related field, including courses in Technical Writing, and at least of 3 years of technical writing experience; OR
• A degree in Communications or a related field, including courses in Technical Writing, and at least 1 year of technical writing experience.
• Strong familiarity and intermediate proficiency in Microsoft Office, Microsoft Visio, Adobe Acrobat Pro, SharePoint, page layout and web editing software will be considered assets.
• Experience in Occupational Health and Safety or working knowledge of Safety will be considered an asset.
• Ability to adapt systems and standards to changing business needs, along with an understanding of business processes and rules to make informed decisions.
• Success in this position requires excellent communication skills with strong attention to detail.

• A High School Diploma or equivalency (e.g. GED).
• At least 2 years of experience in a communication, call centre, or dispatch-related field.
• Basic proficiency with Microsoft Office (Word, Outlook, and Excel).
• Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request (CSR) Motorola system and Hansen software.
• Excellent communication skills, strong interpersonal and organizational skills, and ability to work in a demanding environment.