Telephone Service & Dispatch Operator Part-time Job
Jan 28th, 2024 at 07:23 Transportation & Logistics Calgary 200 views Reference: 4233Job Details
As a Telephone Service and Dispatch Operator, you will respond to service requests from business units and provide 24/7 monitoring and support to City personnel and facilities. Primary duties include:
- Review a large number of 3-1-1 Customer Service Requests.
- Dispatch service requests to the appropriate field crew or agency for action.
- Work with Tri-Services in some emergency situations to arrange for barricades and other traffic control devices.
- Monitor several alarm systems.
- Enter data in an accurate manner.
- Operate the Advanced Traveller Information System (ATIS) and the traffic advisory radio.
- Monitor and operate the various systems at the Roads Operations Centre (traffic cameras, electronic message boards, and other systems).
Qualifications
- A High School Diploma or equivalency (e.g. GED).
- At least 2 years of experience in a communication, call centre, or dispatch-related field.
- Basic proficiency with Microsoft Office (Word, Outlook, and Excel).
- Preference will be given to applicants with experience operating the 3-1-1 Customer Service Request (CSR) Motorola system and Hansen software.
- Excellent communication skills, strong interpersonal and organizational skills, and ability to work in a demanding environment.
Pre-employment Requirements
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Company Description
Calgary, a cosmopolitan Alberta city with numerous skyscrapers, owes its rapid growth to its status as the centre of Canadas oil industry. However, its still steeped in the western culture that earned it the nickname Cowtown, evident in the Calgary Stampede, its massive July rodeo and festival that grew out of the farming exhibitions once presented here.
