Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada. 

Responsibilities:

• Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
• Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
• Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
• Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
• Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
• For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
• During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
• Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
• Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
• Provide feedback on operational improvement opportunities.
• Provide feedback to support improvements on Process Improvement Playbook content.
• Align delay comments with additional information supporting root cause.

Qualifications

• Post-secondary degree or diploma with a focus in Aviation Studies an asset.
• Airline operational experience.
• Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
• Excellent oral and written communications skills.
• Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Proven problem-solving skills within a team environment..
• Ability to distinguish the root cause of the delay.
• Results oriented with a positive, creative approach to achieving objectives.

Working Conditions:

The position is office-based, working in a fast-paced environment.   The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Basic function:

• Performs operational and/or administrative duties of a complex nature, using a variety of software applications.  These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. 

Tasks / responsibilities:

• Prepare letters & bulletins for Managers
• Prepare AME (Aircraft Maintenance Engineer) Service Anniversary (Monthly)
• Coordinate Command Upgrade frames
• Administer Locker requests
• Updating schedules and anomalies in Staff Admin
• Issue punch cards for new hires/transfers
• Assist with onboarding classes for Line Maintenance
• Assist with yearly shift bidding and vacation bidding
• Scheduling training
• Assist in AME internal transfer requests
• Ordering of office supplies
• Coordinate with GSOC (YYZ) for AME HID Cards
• Authorize & cancel RAIC cards for Line Maintenance (when required)
• Monitor & administer RAIC transfers for auditing purposes
• Maintain AME status changes (Base transfer, new hires, etc.)

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Education:

• High School graduation

Skills / knowledge:

• Good interpersonal skills
• Excellent communication skills both written and verbal, as well as formatting and proofreading skills
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Aptitude for accuracy and detail
• Aptitude for math

Experience:

• Minimum 3 years office experience

Specific requirements:

• Ability to take minutes
• Driver’s license and AVOP an asset
•  Lifting and climbing.
• Position may require shift work and/or work staggered starting and stopping times
• Position may require exposure to weather conditions

Linguistic Requirements

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Do you enjoy developing cloud-based solutions to complex problems? Air Canada Digital Development teams are building a fast-moving development team to develop engaging web and mobile applications. This is a great opportunity for a results-oriented software developer to analyze and build leading-edge solutions. The candidate should be self-driven, highly motivated, innovative, and ready to deliver with our agile development teams.  

The Senior Developer will report to the Manager, Digital Development. 

Responsibilities:

• Design, develop, and maintain scalable and robust full-stack applications using Angular, React, Java, C#, .NET, JavaScript, and other relevant technologies. 
• Collaborate with cross-functional teams to gather requirements, define project scope, and establish technical specifications with a particular emphasis on security and quality considerations. 
• Lead the applications development, providing technical guidance, and support throughout the software development life cycle. 
• Conduct regular code reviews, ensuring adherence to secure coding practices, coding standards, and quality guidelines, including accessibility. 
• Identify and resolve technical challenges, bugs, and performance issues in a timely manner. 
• Stay updated with the latest industry trends, technologies, and frameworks related to software security, and recommend their adoption as appropriate. 
• Collaborate with product owners, designers, and other stakeholders to understand business requirements and translate them into secure and high-quality technical solutions. 
• Drive the implementation of secure development practices, including secure authentication and authorization mechanisms, data encryption, and secure communication protocols. 
• Ensure the scalability, reliability, and security of the software applications by leveraging cloud platforms like Azure and AWS. 
• Participate in agile development processes, including sprint planning, backlog grooming, and retrospective meetings. 
• Actively contribute to the improvement of development processes, tools, and methodologies to enhance team efficiency, security, and software quality. 

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering or equivalent. 
• 6+ years of full-stack software development experience and strong expertise using Angular, React, Java, C#, .NET, and Azure/AWS DevOps in an Agile development environment. 
• Substantial web and mobile application development experience. 
• Very comfortable developing in an Agile environment, using Git and Azure/AWS Devops. 
• Continuous Integration / Continuous Delivery/Deployment experience. 
• Real-world experience with mission-critical enterprise REST APIs. 
• Solid understanding of software development principles, design patterns, and best practices. 
• Experience with database technologies such as SQL Server, MySQL, or MongoDB. 
• Comfortable analyzing network traffic using Fiddler/Postman/Wireshark etc.   
• Ability to work effectively under pressure in rapidly changing environments or uncertain conditions. 
• Demonstrates openness and willingness to adapt to new ways of doing things.  
• Takes responsibility for the results and actively participates in the future direction of the organization. 
• Demonstrates concern for satisfying external and/or internal customers. 
• Focuses on the accomplishment of the team’s and unit’s work; sets challenging goals and meets or exceeds goals. 
• Ability and desire to work cooperatively with others on a team in person and/or remotely.  
• Approaches a problem by using a logical, systematic, and sequential approach. 
• Strong problem-solving and analytical skills, with a focus on delivering high-quality software solutions. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.