Job Summary

Duties & Responsibilities

Typical Duties

• Operates a bus in a safe and courteous manner in accordance with Saskatoon Transit rules and regulations either along scheduled routes to local destinations or on chartered services or tours.
• Provides passengers with information about schedules, stops and presents the fare.
• Ensures passengers safety when boarding, riding and leaving buses.
• Reports all operational problems, such as delays and mechanical problems, according to established procedures.
• Performs other related duties as assigned.

Qualifications

Knowledge, Abilities And Skills

• Thorough knowledge of the geographic layout of the City of Saskatoon.
• Demonstrated ability to deal courteously and tactfully with the public.
• Knowledge of, and empathy with, the transportation needs of persons with disabilities.
• Demonstrated ability to communicate effectively orally and in writing.
• Demonstrated ability to establish and maintain effective working relationships with other employees, civic departments and outside agencies.
• Physical ability to perform the assigned duties and work in all climates.

Education, Training And Experience Requirements

• Grade 12 education.
• Three years’ experience in public transportation service delivery, including two years customer service experience.
• Possession of a valid Class 2A Learners Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

Requires Security Check

Additional Requirements

Evening and weekend work will be required.

Job Summary

This position performs supervisory functions related to the Customer Service team and monitors public inquiries daily

Duties & Responsibilities

• Supervises the activities of the Customer Service team, including all aspects of addressing and tracking public inquiries within the Customer Relationship Management/311 system.
• Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards.  Assists with the recruitment process and performs disciplinary action, as required.
• Oversees the Corporate knowledge base and maintains communication with internal stakeholders. 
• Reviews and recommends improvements to customer service and tracking programs within the Department.
• Resolves issues regarding customer concerns or questions related to Service Saskatoon policies and practices,and is responsible for a customer tracking system.
• Assists with the development of Customer Service policies, procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
• Performs the duties of the Corporate Service Delivery Coordinator as required.
• Performs other related duties as assigned.

Qualifications

• Graduation from a two-year, post-secondary program in a related field.
• Four to six years’ experience in customer service, including two years’ in a supervisory role.
• Possession of a valid, Class 5 Saskatchewan Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.
• Ability to supervise and develop staff.
• Ability to analyze data, identify underlying issues/problems, and recommend required changes.
• Ability to establish and maintain effective relationships with assigned staff and the public.
• Ability to communicate effectively orally and in writing.
• Skill in the use of a computer using the Microsoft Office suite
   

Reports to

Reports to the Corporate Service Delivery Coordinator (Service Saskatoon) 

Job Summary

Under the supervision of the Supervisor, this position performs unskilled physical labour, minor maintenance and repair work within Fleet Services.

Duties & Responsibilities

• Performs a variety of manual labour duties for the Fleet Services operations. 
• Delivers and picks up a variety of vehicles and parts as directed.
• Assists with maintaining the shop and work areas in a clean and orderly manner.
• Performs routine maintenance and inspections on shop support equipment such as various hand tools, power tools, hydraulic jacks, parts washer, etc.
• Ensures work activities are performed in accordance with corporate safety policies, regulations and procedures.
• Performs other related duties as assigned.
   

Qualifications

• Grade 10 education.
• Six months experience in the operation of machinery and power tools.  
• Experience working in a Fleet related environment would be an asset.
• Possession of a Forklift operator certificate, training provided upon hire.
• Possession of a valid Saskatchewan Class 3A Driver's Licence. 
• Current driver abstract, from SGI, demonstrating a safe driving record.
• Ability to work with minimal supervision.
• Ability to communicate effectively and tactfully with the public and civic employees.
• Ability to work outdoors for extended periods and under all weather conditions as required by work assignments. 
• Physical ability to perform the assigned duties.
• Skill in the operation of small maintenance equipment, hand, and power tools in an efficient, responsible manner and in accordance with recognized procedures.
   

Additional Requirements

Shift work and weekend work may be involved.

Job Summary

Under supervision of the Administrative Coordinator, this position performs a variety of clerical support duties for Saskatoon Light & Power.

Duties & Responsibilities

• Responds to various enquires from the public and staff, by phone or at the counter, using effective customer service techniques.
• Responds to radio dispatch calls.
• Sorts and delivers internal mail and courier deliveries and prepares outgoing courier deliveries.
• Maintains inventory of office stationery, supplies, and promotional items, and issues departmental purchase orders as required.  Adheres to Corporate Purchasing Policies when procuring supplies.
• Operates and maintains various office equipment as required.
• Prepares a variety of correspondence, including letters, reports and forms. 
• Maintains SharePoint libraries and lists by uploading documents accurately to ensure data integrity, audits completeness and accuracy of data in lists, and identifies issues with metadata. Creates and maintains SharePoint pages and libraries, as part of the departmental information data management system, as required.  
• Takes accurate minutes at monthly meetings.
• Gathers, sorts, classifies, and files information, and assists with the migration of files to storage as directed by the Records Management Technician and as specified in the Corporate Records Management System.
• Maintains electronic and physical Utility bulletin boards.
• Schedules and assists in preparing for tours of Saskatoon Light & Power operations centre.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Graduation from a recognized business college.
• Typing speed of 55 w.p.m.
• Two years’ related office experience.
• Knowledge of records management systems and data management principles.
• Proficiency with Microsoft Office suite including SharePoint and Teams.
• Demonstrated ability to provide excellent customer service in a fast-paced environment.
• Demonstrated ability with organizational and prioritization skills, and able to work independently.
• Ability to establish and maintain effective working relationships with civic staff and the public.
• Ability to communicate effectively, orally and in writing.
• Skill in the use of a computer with a variety of software systems.  
• Experience with SAP and Documentum or other similar systems would be considered an asset.
   

Under supervision of the Administrative Coordinator, this position performs general administrative duties for the Project Services section of the Facilities Management Department.

Duties & Responsibilities

• Acts as the Receptionist, including answering telephone and in-person enquiries, arranging meetings, preparing agendas, and taking and transcribing minutes, as required.
• Processes, records and prepares Purchasing Orders, Quotes, Tenders and Proposals, memos and reports Distributes documents to other departments.
• Maintains office files and ensures all information is entered in an accurate and timely fashion.
• Enters and edits vendor information in the appropriate program.
• Prepares a variety of correspondence for internal and external use.
• Orders supplies as required.
• Enters, tracks and verifies vacation balances, hours worked and other related payroll information.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Graduation from a business college.
• Typing speed of 55 w.p.m.
• Two years' diversified general office experience.
• Knowledge of business English and arithmetic.
• Knowledge of modern office practices, procedures and equipment.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to understand and execute oral and written instructions.
• Ability to deal courteously and tactfully with suppliers, the public and other civic employees.
• Skill in the care and operation of office equipment, including a computer with word-processing, spreadsheet and database (SharePoint) software.