Everyday flexibility. Collaborative Connections

CWB is a bank built for business owners

Our core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us

The opportunity

Acting as a strategic partner to Account Managers to build, grow and maintain profitable, long-lasting, and genuine relationships with CWB clients. The Banking Officer will provide knowledge, courteous & efficient delivery of CWBs’ products & services (opening of accounts, sale of retirement and investment products, completion of personal lending account reviews, etc.) enhancing current client relationships by utilizing discovery questions to deliver a full-service solution.

Areas of focus

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Applying your administrative expertise and testing your accuracy while initiating large volumes of personal banking products, handling document control and inputting data.

• Proactively identifying and anticipating client needs to uncover opportunities to be crucial to their financial success.

• Using customer insights to drive and guide your prioritization and handling of critical, timely documentation and report production.

• Exercising your financial smarts – helping clients understand banking products in a way that promotes client engagement and true comprehension.

• Learning and expanding your knowledge in a way that contributes to your branch’s success.

• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Know-how & motivation

You’ve spent 3 years in a banking environment or have equivalent experience, have a strong understanding of banking products & services, and genuinely want to learn & grow your financial career.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 
• Everyday flexibility 
• Generous company-funded health coverage 
• Health care spending account 
• A flexible wellness program 
• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 
• Mentorship 
• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

Closing Date:

* Position closes at 12:01am on the close date identified below.

06/24/2024

Location: Vancouver, BC, Edmonton, AB, Calgary, AB, Winnipeg, MB, Toronto, ON

Put a new spin on your banking career

The overwhelming majority of our employees say CWB is a Great Place to Work®

We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB.  You’ll love it here too.

The opportunity

We are seeking a practiced HR professional to join our People & Culture team as an HR Business Advisor. In our fast-paced environment, you will act as a strategic partner to our HR Business Partner team in many areas such as workforce planning, talent management, employee relations, compensation, workforce culture, and HR program development and support. Your role will also involve supporting and implementing employee relations, human resources and talent management policies, programs, and practices. We are proud of the crucial role we play in ensuring the continued support and success of internal clients within CWB Financial Group.

Areas of focus

Resource to leaders & employees

• In consultation with the HR Business Partners or AVP, HR Business Partnerships, provide guidance, counsel, direction and advice to leaders and employees on HR matters.

• Provide advice and guidance to managers on the interpretation and implementation of policies.

• Support the HR Business Partners or AVP, HR Business Partnerships to provide managers advice in coaching, performance management and evaluation of employees.

• Ensures any talent development strategy is embedded in talent discussions and progression with business leaders.

• Listen to and resolve, with assistance from the HR Business Partners or AVP, HR Business Partnerships, employee concerns and feedback, and be an ‘advocate’ for the employee.

• Partner with HR Business Partners or AVP, HR Business Partnerships and business leaders on workforce initiatives related to strategic plan and budget.

• Ensures business leaders areas are educated on legislation and CWB policies in accordance with all compensation aspects (OT, Hours of work, STIP structure, etc.) by consulting with HR Business Partners or AVP, HR Business Partnerships.

• Understand and apply knowledge of all policy and procedures, developing judgement to adapt these to achieve the desired outcome.

• Through consultation with HR Business Partners or AVP, HR Business Partnerships advise business leaders on compensation and incentive decisions using analysis of role, performance, market, & internal structure, supporting the pay review process.

• Incorporate ROI in HR with solutions for client and operational strategy.

Supporting HR & business initiatives 

• In support of the HR Business Partners and AVP, HR Business Partnerships:

  • Employee Relations –Works with leaders to proactively resolve employee relations issues, conducts investigations and makes recommendations for resolution; document disciplinary actions and makes recommendation for performance improvement; actively involved in employee terminations

  • Workforce Planning – responsibility of ensuring that it plans adequately for all the organization’s future engagements and business needs

  • Compensation – Assisting hiring managers with the writing and updating of job descriptions and maintaining them annually; maintaining internal hierarchy with regards to pay; making recommendations with regards to pay, merit increases, salary structure maintenance, etc.; making sure that the organization is compliant with the various wage and hour laws; implementing and maintaining a creative performance evaluation system for all employees

  • Workforce Culture – support the business in HR Engagement initiatives; promotes an inclusive workplace; demonstrate and promote CWB values; drive, influence, advise and support the culture and people aspects of organizational change

  • HR Programs Development & Support - Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures; consult and deliver new/amended policies and procedures into the organization

Successful incumbent

Education

• Post-secondary education (degree or diploma in Human Resources) and industry related courses/programs in employee relations and talent acquisition

Professional Experience

• Minimum of 3-5 years of experience as a HR experience

• Attributes include an understanding of talent acquisition processes, facilitation and project management.

• Experience in working with stakeholders across the business.

• Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook, etc.); knowledge and experience with an HRIS system is desirable.

Personal Competencies

• Excellent communication skills, both written and verbal

• Ability to maintain a high level of confidentiality.

• Strong interpersonal and collaboration skills with the ability to build sustaining relationships with client groups

• Excellent presentation skills.

• Ability and willingness to travel for work.

• The incumbent requires significant communication skills, good judgement and the ability to influence management. 

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

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