Working in the Human Resources Department, the HR Organizational Effectiveness (OE) team is committed to enhancing organizational efficiency, fostering a positive work environment, and driving various initiatives that contribute to the overall success of the department. The Business Support Analyst is instrumental in coordinating essential corporate processes, providing administrative support, and ensuring the overall success of the team through seamless collaboration and dynamic work environment initiatives. Key clients include the Senior Director and members of the senior and extended HR leadership team.  

What you will do 

• Organize and maintain a comprehensive administrative support function (departmental day-to-day administrative operations, procedures, logistics and requirements), ensuring that the office runs smoothly, and that management can focus efforts on more strategic issues. This includes daily calendar & inbox management.   
• Coordinate cross-departmental meetings, prepare reference materials and manage logistics with internal service providers, including catering.
• Coordinate and support corporate processes within the OE team, including strategic planning, financial reporting, onboarding/offboarding, continuity of operations, and contract monitoring. 
• Enhance the department's work environment through various activities, including event coordination and administering HR's recognition program to celebrate employee achievements.

What you need to succeed

• Expert-level knowledge of MS Outlook and experience in email and calendar management
• Proficient with Microsoft Word, Excel, PowerPoint, Visio, SharePoint 
• Knowledge of business process management and improvement methodologies 
• Ability to adjust to frequent changes, quickly problem-solve and take initiative while exercising sound judgment 
• Excellent organization skills and ability to anticipate needs
• Excellent interpersonal and communication skills
• Commitment to confidentiality and integrity

Asset

• Experience with the Bank’s planning cycles and knowledge of the Corporate Services business lines.

Your education and experience
This position requires a post-secondary education in a related field (e.g. HR, Business Administration), and a minimum 2 years of experience. An equivalent combination of education and experience will be considered. 

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
• The official title for this position is “Business Support Analyst ” 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $62,386 to $73,395 (job grade 13)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Under the general direction of the Senior Manager, Executive Services and Protocol, the Office Coordinator provides a full range of administrative and executive meeting support services on-site to employees in the Toronto office.  Functioning autonomously, you are charged with ensuring the administrative activities run efficiently and effectively. You ensure the smooth coordination of the day-to-day technical, security and administrative delivery of services critical in delivering the objectives of that office.  As a member of the Executive Services Team, you contribute to the identification and implementation of changes to administrative practices for continuous improvement. 

More specifically, you will provide:

1. Administrative and office support

• act as the contact person for general public enquiries and/or visitors to the office 
• act as key contact with building management to ensure building issues are addressed, including electrical, kitchen, repairs, etc., in a timely fashion; liaise with the Bank’s head office Facilities team as required
• provide administrative support to the Regional Director (CEA), including scheduling external appointments, travel arrangements, registrations, and expense claims
• act as the back-up of the Executive Assistant in the Toronto Office as needed
• provide on-site administrative support to visiting Bank executives
• liaise with external parties to organize meetings and ensure external liaison activities are appropriately recorded in the Bank’s client relationship management (CRM) tool
• research information on the Internet or from other sources, as required
• support the onboarding and offboarding of Toronto regional office employees
• order and organize office supplies to meet the needs of the Toronto office employees within budget constraints
• contribute to the effectiveness of business in the Toronto office, which encompasses five different departments
• ensure invoices associated with the functioning of the office are paid on time
• maintain and update processes, procedures and other information according to the Bank's Records Management standards and the needs of the office; conduct searches in accordance with Access to Information requests
• provide guidance and training to Toronto office colleagues, such as with the use of the Bank’s self-serve and other tools 
• collaborate and exchange information with colleagues to identify, improve or create best-in-class executive meeting and administration practices
• participate in various team and/or departmental initiatives/projects as required

2. Event and executive meeting support

• maintain a continuous awareness of meetings and events happening in the office so that everything runs smoothly and everything is in order and tidy at all times
• take the lead on preparing Executive space for all external meetings, ensure catering is ordered or coffee is prepared, prepare and clean-up rooms as needed
• ensure all technical support for the meeting is in place working with Information Technology Services (ITS) and troubleshoot when needed
• greet very high-level guests, checking identification and escorting them during their visit
• liaise with the Bank’s Communications teams for events as required
• coordinate the sending of event invitation and event registration, as required
• ensure building passes are available to visiting Bank of Canada staff

3. Security support

• work closely with Security Services to ensure security measures are followed and enforced
• Security Services of any risks to the staff in Toronto
• responsible for undergoing training and acting as fire warden for the office

What you need to succeed
As an administrative professional, you need excellent oral and written skills as well as strong interpersonal skills to include everyone, namely individuals at all levels, including senior external contacts. You also need to inspire confidence by taking accountability for what needs to get done, working with minimal direction, showing initiative and being flexible while taking on multiple priorities under tight deadlines. Within this role, being able to think ahead, prioritize and organize work effectively, research and process information and logically assess its implications is also key. 

You will be required to maintain a high level of accuracy, provide special attention to quality and details even as priorities changes and urgencies arise. As part of our great team, you’ll work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you’ll be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.

Please note that this position will require on-site presence 3-4 times per week.  

Nice-to-have

• working knowledge of SharePoint
• working knowledge of Microsoft Dynamics 365 CRM

Your education and experience
Post-secondary education in a field related to the position and a minimum of five years of progressively more responsible experience working in an administrative capacity within an executive environment or an equivalent combination of education and experience may be considered

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $56,170 to $66,083 (job grade 12)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.