Qualifications

As a member of the HR Digital Development team, you will work with our internal client groups on change initiatives and projects within the scope of the People, Culture and Communications branch.

Responsibilities: 

• Work with internal client groups to identify opportunities for improvement through development of web applications. Facilitate working sessions to formalize business requirements.
• Co-create systems / software or support current systems pertinent to HR services (learning and development, performance management)
• Responsible for design, coding, testing, and implementation of web solutions
• Guide junior developers with code reviews and coding best practices. 
• Maintain overall team coding standards
• Be responsible for creating coding migration strategy.
• Maintain and enhance web solutions after implementation.
• Document technical and functional design.
• Employ best practices and established standards to ensure application is easy to use.
• Monitor system defects, flag those with a medium to high business impact and coordinate work-around solutions as appropriate with the business.
• Participate in weekly meetings with the internal service delivery team to track and prioritize work effort.
• Maintain security of internal access to HR data in accordance with Air Canada’s policies.
• Test strategies, plans and environment for stability and functionality
• Design and architect cloud-friendly applications using multiple cloud-based technologies
• Preparing and executing a strategy to migrate legacy applications to cloud-native and DevSecOps toolsets

Qualifications

• Strong Desire to solve problems, learn and improve relentlessly
  
• Experience with C#, ASP.NET, MS SQL and .Net Core is required
  
• Excellent understanding of object-oriented programming, relational database concepts, and coding standards.
  
• Proficiency in writing clean code, Data structures, Design patterns and SOLID principles
  
• Proficiency in data modeling and API design.
  
• Bachelor’s Degree in related field or equivalent work experience.
  
• Advanced understanding of coding frameworks like MVC.
  
• Experience working with application servers, administering, and configuring them. Preferably IIS. 
  
• Experience with Responsive Web Design techniques
  
• Experience with continuous integration.
  
• Ability and aptitude for cloud-based software development in a team environment
  
• Passion/self-motivation for on-going continuous learning
  
• Excellent oral and written communication skills
  
• Experience with version controlling software and administering them.
  
• Excellent SQL and TSQL coding skills.
  
• Experience with Blazor WebAssembly is an asset
  
• Substantial knowledge of application security and OWASP Top 10.
  
• Keen interest in the airline industry.
  
• Very strong business and logical analytical skills.
  
• Ability to anticipate client needs and present solutions.
  
• Ability to initiate, develop, and maintain effective working relationships with team members including client groups, cross branch colleague relationships.
  
• Basic understanding of core and corporate HR processes is considered an asset 
  
• Experience in gathering technical and functional design requirements is considered an asset
• Knowledge of application usability standards and modern UI design techniques is considered an asset     

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression.  

As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.

The current salary is $20.04/hr as per the collective agreement. 

Key Functions & Accountabilities:

• Understand the importance of empathy in building long-lasting customer relationships. 
• Demonstrate active listening skills to understand the needs of our customers. 
• Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.  
• Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances. 
• Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention. 
• Meet or exceed established targets. 
• Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services. 
• Perform other associated duties, as required.

Qualifications

• High school diploma or equivalent. 
• Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.  
• Strong interpersonal, time-management and teamwork abilities.  
• Able to work independently. 
• Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays. 
• Able to adapt to changes in procedures, policies and regulations. 
• Able to adapt to new technology with ease.  
• Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate. 

Linguistic Requirements :

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Candidates must have excellent writing skills in English. We would love to know if you are also fluent in Spanish.

Reporting to the Shift Manager, Maintenance Operations Controller is responsible for all aspects related to the technical Dispatch of Air Canada aircraft in compliance with the MCM (Maintenance Control Manual).

This role offers a competitive salary, flight privileges and health/dental benefits.

Responsibilities:

• Guides and directs AC, contracted maintenance organizations and flight crews to ensure compliance with AC maintenance requirements, maximum serviceability of aircraft, on time performance and aircraft utilization in accordance with the AC Control Manual.
• Manage the technical dispatch of all AC and customer aircraft in conformance with applicable standards of Airworthiness. 
• Coordinating necessary day of flight maintenance activities at line stations and providing technical assistance, including trouble shooting instructions for the rectification of defects (including the managing of repeat defects).
• Act as the focal point of contact for all Line Maintenance activities on around-the-clock basis including irregular (IROPS) and emergency operations.
• Communicating any aircraft operational restrictions to Flight Dispatch and Systems Operations Control (SOC).
• Be responsible for the control of all MELs affected on the fleet.
• Continuously update the shift manager and other senior management (as needed), on the operational status of the fleet.
• Stay current with all technical and regulatory training required to function in the assigned role.

Qualifications

• Possess an A.M.E. M2 or E License with active endorsements on any aircraft type in the Air Canada fleet.
• Proven knowledge of regulatory programs/agencies (Maintenance Control Manual, Transport Canada, FAA). 
• Willingness to work shifts and at times extended hours. 
• Demonstrate strong interpersonal skills and ability for teamwork. 
• Strong analytical and problem-solving skills. 
• Excellent English communication skills both (oral & written). 
• Ability to deal effectively with internal/external customers. 
• Demonstrate leadership skills. 
• Sound judgment and strong sense of initiative in taking appropriate actions. 
• Ability to provide direction and clear instructions on technical matters. 
• Ability to work with minimum supervision. 
• External or internal management development. 
• Computer skills (Word, E-Mail, Excel, Windows).  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

• Based on equal qualifications, preference will be given to bilingual candidates.

Basic Function:

• Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Tasks / Responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level. 

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / Knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific Requirements:

• Some positions may require lifting and climbing
• Some positions require licenses, e.g. Driver’s, MOT, AVOP etc
• Some positions may require shift work and/or work staggered starting and stopping times
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements:

Based on equal qualifications, preference will be given to bilingual candidates.

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to six (7) weeks full-time paid
• Availability to work in shifts
• Previous customer service experience
• Excellent communication and teamwork skills
• Proven problem resolution skills and the ability to effectively multi-task
• The ability to work within strict timelines in order to maintain on-time departures
• Eligible to work in Canada
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

 Linguistic Requirements

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.