Computer Support Technician Full-time Job

** This posting is for one (1) Temporary Full-Time position that may continue until July 22, 2026 **

The Desktop Analyst would be responsible for providing on-site technical support and maintaining the end-user computing environment within the organization. This includes installing, diagnosing, repairing, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem issues in person, by remote tools, by telephone, or via chat in a timely and accurate fashion, and provide end-user assistance where required. 

The successful candidate will exercise a strong level of technical and customer service skills to perform the following duties:

• Install, configure, move, and maintain Windows-based workstations and related hardware.
• As part of the yearly lifecycle program, perform hardware upgrades and maintenance as needed.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Collaborate with team members to manage and troubleshoot Microsoft M365 applications, including Microsoft Office, Exchange, SharePoint, and Teams.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Ensure the security and compliance of all computer systems within the organization.
• Research solutions through internal and external knowledgebase as needed.
• Collaborate with higher Tier level support analysts to ensure efficient operation of the organizations’ end-user computing environment.
• Participate in IT projects as required.
• Liaise with third-party support and equipment vendors, as needed.
• Contribute to technician knowledgebase by creating support documents as needed.
• Participate in on-call rotation schedule to provide support outside of regular business hours
• Perform other related duties as required.

Qualifications

• Completion of the twelfth (12th) school grade, or GED, supplemented b y a relevant computer certificate program from a recognized Community College or Technical Institute. Demonstrated experience providing excellent customer service skills are required.
• CompTIA A+ certification.
• ITIL certification is considered an asset.
• Excellent technical knowledge of Microsoft products including – Windows10/11, M365 Apps for Business, OneDrive, etc.
• Strong ability to diagnose problems and perform repairs on end-user IT assets including desktops, laptops, Surfaces and Rugged mobile equipment.
• Strong support experience with Mobile IT equipment in vehicles (Ex. Panasonic Toughbooks, Portable Printers, LTE Vehicle routers, LPR and Cameras)
• Working knowledge of mobile devices (IPAD, iPhone, etc.)
• Able to read and understand technical manuals, procedural documentation, and other guides.
• Strong oral and written communication skills
• Strong customer-service orientation with the ability to present ideas in user-friendly language.
• Effective interpersonal skills and relationship-building skills.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work with a minimum amount of supervision and consistently meet deadlines.
• Lifting and transporting of heavy to moderately heavy objects (ie: computers and peripherals).
• Must possess a Class 5 Driver’s license and able to provide own transportation. Must be willing to obtain and provide proof of business related public liability and damage issuance of at least $1,000,000.   

Hours of Work:  33.75 hours per week, Monday – Friday. On-call duties during off hours may apply. Hours of work may be subject to the terms and conditions of variable hours of work program. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the COE/Civic Service Union 52 Collective Agreement and the incumbent will be notified in advance. 

Salary Range:  21M, Salary Grade: $34.31 - $43.09 (Hourly) $2,315.90 - $2,909.10 (Bi-Weekly) $60,445.64 - $75,927.90 (Annually) 
                          The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton. 

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• The option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance, Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced security Re-Clearances at scheduled intervals or in any other circumstances, exigent of otherwise, as required by Human Resources Division. 

The Province of Alberta is a party to the federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility Agreement with British Columbia, and the New West Partnership with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the provinces.  Applicants may obtain information regarding recognition of extra-provincial credentials at www.tilma.ca.

HR Technician: CS 

Classification Title: Computer Support Technician
Posting Date: Aug 27, 2024
Closing Date: Sep 3, 2024 11:59:00 (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Police Headquarters, 9620 - 103A Ave Edmonton T5H 0H7

Edmonton is the capital city of the Canadian province of Alberta. Edmonton is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Alberta's central region.