Coordinator, Operations Full-time Job

CLOSING DATE:  May 14, 2024

 

AREA OF RESPONSIBILITY:

 

Reporting to the Recreation Supervisor, this position provides operational leadership in the provision of high quality maintenance, customer service, safety and facility oversight to City operated indoor and outdoor facilities. These facilities include community / recreation centre, arenas, artificial ice rinks, swimming pools and specialized recreation facilities.  In addition, the Recreation Facility Operations Coordinator is accountable for the enforcement of quality cleaning standards and monitoring the preventative maintenance of equipment and scheduling staff as well as ordering and maintaining material and supply inventory.

 

The Recreation Facility Operations Coordinator is required to be available and on call for after hours response, and is required to work evenings, weekends and Statutory Holidays.

 

Supervises the facilities team

Provides daily direction to unionized, part-time, seasonal and contract operations staff. Ensures compliance with Collective Agreements and Corporate policies. Prepares and reviews job requests, schedules and assigns work duties and reviews and approves timesheets and payroll reports. Ensures staff and external contractors follow all required regulations and legislation and comply with other applicable standards. Provides performance feedback, discipline and is engaged in the recruitment and orientation of new employees. Monitors and provides training to staff.

 

Quality Assurance

Develops, implements and manages maintenance resources and establishing systems for preventative maintenance, demand maintenance, equipment maintenance, health and safety, energy management, security, asset management, housekeeping management and quality assurance.

 

Supervises the work of external contractors. Authorizes purchases as per approved purchasing policies and procedures. Monitors and operates all computerized automation systems on-site. Troubleshoots all site systems, recommends and initiates appropriate corrective action. Manages facility based Capital Projects and participates in a multi-departmental team for the implementation of approved Capital Projects. Participates in the development, evaluation and transition of Request for Proposals and Tender contracts. Contributes to city wide multi-department initiatives (i.e. Corporate / Special Events, and projects). Maintains current knowledge of applicable legislation, regulations and related policies for facility operations based on “best practices” and industry standards.  Ensures due diligence of risk management and health and safety training.

 

Maintains supplies & equipment

Ensures proper inventory of maintenance supplies are on hand, monitors usage and evaluates product cost-effectiveness and efficiency. Ensures all WHMIS and Safety Data Sheet information is accurate to reflect inventory. Coordinates all equipment needs.

 

Customer Service

Answers queries and responds to requests from internal and external customers and ensures emergency preparedness initiatives are in place for appropriate responses. Liaison with Tenants, and end users.  Researches and monitors trends, customer requests, customer survey results to offer insight for facility maintenance.

 

Budget

Prepares and monitors operating and capital budgets. Oversees and monitors operational aspects of the budgets to ensure efficiencies, reviews facility audits and identifies priorities in development of Capital Plan for asset preservation / replacement.

 

SELECTION CRITERIA:

 

EDUCATION:

 

• Post-secondary Certification in Recreation Facilities/Building/Property Management (from ORFA/BOMA/IFMA/College or equivalent)

 

REQUIRED EXPERIENCE:

 

• 3 years of Supervisory experience, preferably in a unionized environment
• 4 years of experience in working in a facility operations setting, preferably in a recreation environment

 

OTHER SKILLS AND ASSETS:

 

• Experience and working knowledge of building systems and related trades
• Knowledge of related legislation
• Ability to work in a changing environment and interest in broadening your experience is desired
• Must be a highly motivated self-starter with excellent oral and written communication skills and the ability to establish effective working relationships

 

Mandatory Requirements

 

• Basic Refrigeration
• Certified Pool Operator
• Standard First Aid with CPR ‘C’
• Smart Serve
• Required to possess and maintain a valid non-probationary Class ‘G’ Driver’s License with a clean driving record and able to obtain a City of Brampton Fleet Permit; must have access to own vehicle
• Required to use and wear appropriate Personal Protective Equipment (P.P.E.)

 

 **Various tests and/or exams may be administered as part of the selection criteria.

 

 Interview:  Our recruitment process may be completed with video conference technology.

Brampton is a Canadian city in Ontarios Greater Toronto Area. Its Peel Art Gallery, Museum and Archives is housed in 19th-century and contemporary buildings. In the center of downtown is the Rose Theatre, a major performing arts venue. In front, Garden Square hosts big-screen movies and live events. Green spaces include Gage Park with its floral gardens. To the north sits Historic Bovaird House, a Victorian home.