Office Support Clerk III Full-time Job

Main Purpose & Function

This position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am – 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable. 

 

Specific Duties & Responsibilities

Duties include: preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department’s administrative process. Process incoming office mail and emails. Attend front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes. Attend incoming complaints and dispatch calls for the Animal Control Officers while practicing efficiency and diplomacy.  Check daily cash deposits and process all related documents and reports. Create and maintain office files for consistent and accurate data tracking. Perform duties with little supervision and make independent decisions based on knowledge of departmental and City Policies and Procedures. Work with various departments and agencies, both internally and externally, in the City of Vancouver.

 

Qualifications

• Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.
• Knowledge of dog related issues including various dog breeds and kennel procedures is an asset.
• Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset.
• Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred,
• Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously. 
• Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City’s accounting processes including deposits and time entry is preferred.
• Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities.
• Demonstrates excellent communication skills to deal tactfully and effectively with the public, coworkers and supervisors.
• Experience in payment processing and balancing daily to an account session and float is an asset.
• Applicants are preferred to have considerable related clerical experience with computerized record keeping systems as well as excellent organizational skills, attention to detail, effective keyboarding and accurate data entry.

 

 

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

 

Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

 

Application Close: March 7, 2024

Vancouver, a bustling west coast seaport in British Columbia, is among Canadas densest, most ethnically diverse cities. A popular filming location, its surrounded by mountains, and also has thriving art, theatre and music scenes. Vancouver Art Gallery is known for its works by regional artists, while the Museum of Anthropology houses preeminent First Nations collections