Corporate Security Support Coordinator Full-time Job

The Corporate Security Support Coordinator is responsible for providing administrative support and security focused customer service to the team, as well as concierge assistance to the executive floors within the organization. The role prioritizes delivering high-quality service to guests and employees while ensuring security protocols are followed. Reporting to the Manager, Operational Compliance & Administration the incumbent delivers a range of administrative and security conscious functions.  As the first point of contact at Home Office, the Support Coordinator must view customer service and security practices as a business-enabler.

 

What you’ll do

• Responsible for visitor management and access control
• Tracks inbound calls to resolution
• Addresses in-person inquiries that may require situational awareness
• Provides support to Executive Assistants and communicates with the Global Security Operations Centre (GSOC) team
• Acts as an administrative resource for other Corporate Security managers
• Implements standard procedures from the reception desk, directing high-quality service
• Performs concierge duties to assist Executive Assistants with daily activities and confidential business support
• Serves as a front-facing liaison, handling routine inquiries and escalating issues as necessary
• Validates guest and employee information, cross-references records, and gathers reliable data
• Tracks inquiries/resolution using electronic logs and submits credential requests
• Supports corporate employees with requests and issuing day badges for Home Office
• Collaborates on reports, presentation decks, and follows up with business partners
• Identifies issues with moderate supervision and applies problem-solving skills

 

What you bring

• Minimum 2 –3 years experience in a similar front line customer service business role
• 2-3 years experience or education in Office Administration, Business, Hospitality, Security domain, or related stream
• Excellent computer skills: Excel, Power Point, Teams, SharePoint and database utilization; aptitude for detail, data management experience preferred
• Excellent time management skills, white glove service to every level of the business in meeting deadlines and service requirements
• Multitasker performs well under pressure, ability to escalate concerns or threats in real time using established processes.
• Ability to initiate own work and accountable for designated functions within a matrix organization.
• Maintains composure under stress or while an emergency is unfolding.
• Contributes to the Corp. Security management team on projects through to resolution
• Security Guard license is an asset

Making Good Food Is Our Passion, and we do it responsibly. Our caring teams process about 11 billion litres of milk annually into a diversified range of dairy and dairy alternative products sold in over 60 countries. With 65 manufacturing facilities and over 19,500 employees, we operate our leading business in Canada, the USA, Australia, Argentina, and the United Kingdom.