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CSS Administrative Support Clerk Full-time Job

Feb 3rd, 2025 at 14:42   Administrative Jobs   Ottawa   22 views Reference: 11644
Job Details

Application Close: 18/02/2025

JOB SUMMARY

The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

You are responsible for providing administrative support to community and social services (CSS) programs and services, including, but not limited to: data entry, filing/records management, reception and liaison with clients; providing customer services to clients; printing and releasing cheques and/or replacement documents to clients; and contributing to the overall improvement of service delivery. 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 2 years of experience in a customer service, clerical or administrative, or social services environment

KNOWLEDGE

  • Office/clerical and reception procedures
  • Services and programs offered in the CSS Centres as well as community agencies
  • Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint, Outlook, etc.) 
  • Corporate Cash Handling Policy
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

  • Access, search and maintain databases
  • Communicate effectively with community representatives, clients and staff
  • Maintain composure and good judgment under stressful and high-pressure situations
  • Work independently with minimum supervision
  • Flexible and adaptable
  • Effective interpersonal skills
  • Effective organizational skills
  • Aware and sensitive to the special needs of Social Services clients
  • Demonstrate commitment to client/customer services

WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. 
  • Successful applicants meeting the employer's qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority
  • The permanent eligibility list will be utilized to fill permanent full time continuous vacancies from the closing date of the competition until the opening date of the next competition
  • The temporary eligibility list will be utilized to fill full time temporary vacancies for up to one year from the closing date of this competition
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Company Description
City Of Ottawa