Customer Experience Agent - 12-month contract Full-time Job

Our Montreal team is currently seeking  Customer Experience Agents  to support operations. Customer Experience Agents play an important role in taking customer orders (by phone) as well as in selling and promoting our products. 

 

Job characteristics  :

• Day shift, 7:30 a.m. to 4:30 p.m.
• Full-time/temporary position (12 months – renewable)
• 111, Robert-Bourassa, Montreal
• Work Monday to Friday
• Three-day hybrid work model in the office.
• Work week between 32 and 40 hours, hours vary according to business needs
• Starting salary at $22.86/h
• Possibility of applying for a permanent position following a 9-month probationary period and upon achievement of objectives and according to business needs.

 

Responsibilities  :

• Seize all sales opportunities in your territory and with your customers;
• Sell the various promotional plans and promote new products according to the company's strategies and established objectives;
• Ensure adequate distribution of products, by brand and packaging, to all licensees, in accordance with established objectives;
• Take and manage customer inventories, bringing them to an ideal level, taking into account sales opportunities that arise;
• Communicate regularly with sales representatives, the distribution team and the territory credit officer in order to manage operational issues and delight the customer;
• Prepare for each call by taking into account the sales plans currently in place and considering the profile of your customers;
• Provide the necessary support to your work colleagues according to the need and workload. 

 

Qualifications:

• You have a secondary school diploma (DES);
• You are bilingual (French and English);
• You are proficient in the Microsoft Office suite – particularly Excel;
• You have 1 to 3 years of experience in sales or customer service;
• You are available to work a daytime schedule from Monday to Friday;
• You are good at communications and interpersonal relationships;
• You are results-oriented and demonstrate perseverance and adaptability;
• You are a good listener and able to provide creative solutions to meet customer needs;
• You possess good judgment and are able to adapt to changing circumstances in a dynamic environment;
• You have good problem-solving skills and know how to use creativity;
• You demonstrate the Molson Coors success factors: Achieving results, being an agent of change, acting as a leader, delighting consumers and customers, challenging the status quo as well as contributing to teamwork and building relationships. 

 

Job Perks You Should Know: 

• Flexible work programs that promote work-life balance, including a 3-day hybrid work model in the office 

• We care about our people and our planet and have challenged ourselves with ambitious goals surrounding our core priorities. 

• We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are. 

• Participation in a variety of business resource groups, which can offer volunteer opportunities, leadership experience, and organization-wide networking 

• Ability to grow and develop your career through our Premier Choice learning opportunities 

• On-site pub, access to trendy designer clothing and accessories and great featured events, not forgetting, of course… free beer and drinks! 

• Work within a dynamic and innovative company, meet passionate colleagues and partners with varied experiences and backgrounds

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all lifes moments. Weve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.

We are Talent Brewers with our culture rooted in our core Values. We believe in our brands and our people, and that inclusion is the key to a winning team culture. We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities. So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.