Customer Service Representative Full-time Job

We have an exciting opportunity for someone with excellent people skills to work as a Customer Service Representative at our CAT Rental Store. In this role, you will be responsible for efficient and effective customer service at the rental counter. This position performs sales transactions, and purchasing, assists in servicing equipment and performs a variety of administrative functions.

 

 

Job Description:

• Provides efficient and effective customer service at the rental counter ensuring company standards are met.
• Interfacing with the customers by telephone or inin personn a prompt, courteous, business-like manner.
• Performs inside sales of all products and services, including rentals that the company offers.
• Draw up rental and sales contracts.
• Processes equipment returns and closes rental contracts.
• Performs other equipment inquiries through the company’s computerized programming.
• Uses and maintains knowledge of the purchase order system.
• Assists in servicing equipment as required.
• Keeps paperwork current to ensure prompt action on all transactions.

 

Education and Experience:

• 3+ years of direct sales or customer service experience.
• Exceptional customer service skills.
• Previous experience with construction phases, job situations, and project conditions for the timing of approaching customer and rental product applications would be an asset.
• Be able to work in a fast-paced environment.
• Able to work under extreme pressure, deadlines and repetitive tasks.
• Must be able to work shift hours.

 

 

What we can offer you:

• Great people and place to work with a hybrid work opportunity
• Career advancement and training opportunities
• Pension and employee stock purchase plans with company contributions
• Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
• Global travel insurance
• Employee assistance programs

About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.