Customer Service Representative Full-time Job
Jun 6th, 2024 at 11:40 Customer Service Toronto 161 views Reference: 7134Job Details
We're looking for a Customer Service Representative, Toronto Service Centre. join the our growing team at the Intact Service Centre located 64 Fordhouse Blvd, Toronto.
What you'll do here:
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Be responsible for providing front-line customer service within the Supply Chain Department, which includes greeting customers upon arrival at our fast-paced customer facing Intact Service Centre
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Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
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Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
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Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
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In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
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Document and direct inquiries and assignments to appropriate individuals or units.
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Perform routine administrative functions such as file processing as requested by the Service Centre Manager
What you bring to the table:
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University Degree or College Diploma preferred.
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Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 7:00 am to 7:00 pm, and select Saturdays 9:00 am to 5:00 pm and Statutory Holidays 9:00 am to 5:00 pm
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Minimum of 1 year customer service experience.
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A valid full G driver’s license, with a clean driving record; able to drive manual and automatic transmission; and prepared for light physical work cleaning vehicles is an asset.
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Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
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Ability to work on your feet for extended periods of time.
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Legendary customer service and communication skills.
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Ability to carry out instructions provided in written, oral, or diagram form.
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Ability to deal with and solve problems involving specific parameters in standardized situations.
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Ability to work in a fast pace, high pressure environment.
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Team player with ability to share job responsibilities of others when called on.
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Knowledge of Insurance is an asset.
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Familiarity with MS Office Products
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
