Customer Services Associate Full-time Job
Jan 17th, 2025 at 14:02 Customer Service Toronto 16 views Reference: 11380Job Details
As a CBRE Customer Services Associate, you will support the facilities management team in successfully fulfilling the clients' requirements.
What You’ll Do:
- Enters information into Computerized Maintenance Management System (CMMS) including demand work requisitions; emergency work requisitions; completed work orders; preventive maintenance data; meter readings; parts usage data; etc.
- Dispatches work requests to internal staff/external service providers; relays appropriate information; tracks service requests; ensures work requests are closed in a timely manner and in accordance with performance-based service agreement; reports problems to supervisor.
- Completes record of work performed; utilizes checklists and prepares basic reports. Maintains follow-up system for inquiries, complaints, problem resolution, etc.
- Considers work request specifications, determines appropriate staffing level for dispatch and liaises with inventory/stores personnel re: necessary supplies.
- Develops/maintains working relationship with building operations staff and external service providers to understand/facilitate delivery of tenant service to meet performance-based service agreement.
- Applies standard operating practices and established processes/procedures for corrective action.
- Identifies unusual incidents/problem areas and reports to manager.
- Performs administrative functions to facilitate efficient workflow.
- Responds to basic information needs of tenants, contractors and external service providers.
- Demonstrates a learning focus necessary to execute work (i.e., an awareness of current skill/knowledge and an acceptance of continuous learning).
- As directed and in collaboration with manager, creates and implements individual goals and personal development plans.
- Work requires some exposure to more intense situations when interacting with building operations staff, external suppliers, etc.
- Participates in weekly facility deficiency assessment tours
- Participates in and support other duties as assigned.
What you’ll need
- 1-3 years recent/related work experience in property, project, and/or facilities management.
- Successful completion of Grade 12 or equivalent.
- Experience working in Google Workspace and Maximo software is an asset
- Knowledge of facility operations/maintenance is an asset; general knowledge of building systems and related codes/legislation an asset.
- Proficient computer skills (such as Microsoft Office suite) including strong data entry skills.
- Strong customer service orientation/skills; hospitality industry experience an asset.
- Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
Company Description
We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions were able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.
Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.
Maintain your career momentum with the best tools and training in the industry. Youll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.
Diversity, equity, and inclusion (DE&I) are more than just values- theyre a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.
Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.
Maintain your career momentum with the best tools and training in the industry. Youll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.
Diversity, equity, and inclusion (DE&I) are more than just values- theyre a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.
