Customer Solutions Architect- Commercial Business Security (CBS) Full-time Job

Exciting Opportunity Awaits! Join Us as a Customer Solution Architect - Intelligent Spaces, Security and Automation for Atlantic Canada and Quebec

Are you ready to embark on a thrilling journey where you can ignite your passion for customers, people, sales, and success? At TELUS, we're on the lookout for a dynamic individual to drive sales achievement, innovation and exceptional customer experience. Your success will be measured by wins and the transformative impact you'll have on your valued customers.

Our team and what we’ll accomplish together

The Commercial Business Security (CBS) team at TELUS is dedicated to providing comprehensive security solutions to protect our clients' physical assets. Our services include surveillance systems, access control, video, intrusion and integrated security solutions tailored to meet the unique needs of various industries. Migrating customers from legacy environments to the cloud is our goal while helping customers achieve their business outcomes. Our team is focused on securing Intelligent Spaces and making building smarter.

The Customer Solution Architect for CBS will play a crucial role in contributing to sales growth by taking the technical lead to design customer solutions and build a technology roadmap with the customer. This position requires a strong ability to build internal relationships. This individual can build and execute a strategy to grow the portfolio and has a proven track record in sales and a background in Physical Security. Experience in Building Automation Systems is a bonus!

Here’s how

• Act as a Subject matter expert in Security and support approx 3-5 Sales Specialty Managers. Support the sales team to drive profitable revenue consistent with TELUS' capabilities and corporate strategy
• Understands ICT technology and industry trends in business, competition, market and economy
• Ability to understand current state to transform or modernize the customer’s technical environment; thirst for technical knowledge
• Deep understanding of Solution Platforms and Offerings: Enable a customer's business transformation; confidently communicate value proposition and act as an industry leader in Security
• With a combination of efficient communications skills, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives
• Handling a high volume of quote and design for Security solutions
• Basic Technical understanding across multiple-solution portfolios such as: Telecommunications, Unified Communications, Security, Cloud and IT Hosting Solutions
• Highly organized: you can handle large complex projects
• Develop digital transformation roadmaps based on our customers’ unique technical environments
• Regular touch-base sessions with internal stakeholders to remain current on TELUS’ technology offerings
• Staying on the leading edge of technology and challenging the status quo

Qualifications

You're the Catalyst for Success:

• Offer thought leadership on the future of technology in our industry including transformation, innovation, visionary trends and practices
• Act as a strong ambassador for the TELUS organization and uphold the values and behaviors of a leader in the business and throughout the extended community
• Curious about technology and bring a consultative approach to team members and customers
• Technical Expertise: Strong understanding of Security platforms, communication protocols, and industry standards
• Industry Knowledge: Extensive familiarity with enterprise and mid-market business processes, with a knack for navigating and influencing decision-making in these sectors. Proven capability to understand and leverage industry dynamics for maximum impact
• Cybersecurity Awareness: Knowledge of network security principles and the convergence with Physical Security

Experience That Sets You Apart:

• 5+ years of proven sales or technical industry expertise: In the IT/Security industry or related sectors
• Track record of engaging with C-suite stakeholders: Driving impactful outcomes
• Understand the IT/Telecommunications competitive landscape across Canada
• Professional Sales or technical certifications: Or equivalent designations showcasing your expertise
• University degree or equivalent senior-level experience: Demonstrating your commitment to excellence
• Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope
• Fluent in both English and French (written and spoken)

What We Offer:

• Competitive Compensation: Base salary with uncapped performance-based bonuses. Optional stock purchase plan and comprehensive benefits package
• Innovative Resources: Access to cutting-edge IoT tools and technologies, including solutions from industry leaders like Google and Salesforce
• Career Advancement: Opportunities to grow into leadership roles within TELUS’s Emerging Solutions Sales team
• Work-Life Flexibility: Remote work with travel to meet high-profile clients, ensuring a healthy work-life balance
• Inclusive Culture: Join a diverse and inclusive team that values collaboration, innovation, and the courage to drive change. Participate in TELUS’s community engagement initiatives and social purpose projects

Ready to Ignite Your Career? Join us at TELUS and unleash your full potential. Shape the future, make a difference, and leave a legacy that resonates in the industry and beyond.

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