Inside Equipment Sales Representative Full-time Job
Aug 1st, 2024 at 14:25 Sales & Retail Surrey 125 views Reference: 8293Job Details
The goal of the Inside Equipment Sales Representative is to improve the overall end-to-end customer experience within our retail stores (from qualifying to delivery/after-sales follow-up), and secondarily to create opportunities and increased walk-in traffic through outbound calling from a list of assigned accounts and leads generated from the Business Intelligence team. These individuals are based at a branch and serve walk-in customers. This position is required to not only improve our customer experience but also to be better at handling customer information requests quickly and efficiently.
The annual total compensation target is $100,000.
Job Description:
- Outbound calling from a list of assigned accounts (Finning Customers) and leads generated from the Business Intelligence team to find equipment opportunities.
- Manage each sale from quoting submission through invoicing (including coordination with shop, warranty doc submission, coordination of finance documentation, my.finning.com setup/orientation, etc.).
- Promote visits to the branch by outbound calls and being active in social media.
- Handle all walk-in traffic and customer inquiries for new, used, and rental equipment sales.
- Provide product information, walkarounds on-site demonstrations, quotes, and try to close the deal in the branch.
- Responsible for the rolling out of retail and marketing initiatives within the branch (such as marketing materials, layouts and all active campaigns).
- Ensure that office spaces and customer-facing common areas are tidy.
- Manage all retail layout, merchandise and marketing displays (primary contact person for all CX and Marketing initiatives).
Education and Experience:
- 3-5+ years of experience in sales consulting, which can include: online, telemarketing and physical sales.
- Must be knowledgeable in Microsoft Outlook and possess basic computer knowledge.
- Must understand construction phases, job situations, and project conditions for the timing of approaching customer and rental product application suggestions.
- Self-motivated and takes initiative.
- Conflict resolution and negotiation skills.
- Ability to persuade and influence others.
- Able to make decisions based on knowledge and expertise.
- Strong customer service and interpersonal skills (friendly, approachable and empathetic).
- Organizational and planning skills.
- Strong communication skills (verbal, written and listening).
- Proven ability to work in a team environment
Company Description
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
