IT Operations Analyst Full-time Job

The SRO Operations environment consists of Host Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC).  We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.

 

WHAT WILL YOU DO?

Provides 24/7/365 technical support for RBC’s Global HPE NonStop environments. Focus is on Continuous improvement to the business by providing excellent Client Service

• Fault and Incident Management
• Problem Escalation
• Change Management
• Batch Run/Monitoring   
• Recommending Process Improvements
• Automation: Message Suppression: Toil Reduction
• Automate manual tasks.

 

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry.
• Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent
• Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
• Strong ability to manage expectations with team, management, and clients, and deliver on them.
• Strong knowledge of Network, Distributed Systems and Console based technologies.
• Knowledge of HPE NonStop/IBM iSeries Tandem/NSK Technologies and Operating System, Unix/AIX/Linux
• Knowledge of Service Now Application
• Knowledge of MoogSoft Application
• Knowledge of ITIL Foundation
• Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI)

 

Nice-to-have: 

• Experience in a matrix environment, such as a large, publicly traded corporation
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

 

#LI-Hybrid

#TechPJ

 

 

Job Skills

Business Continuity Disaster Recovery, Customer Service, Decision Making, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Problem Solving, Service Request Management

 

 

 

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-23

2024-03-01

Royal Bank of Canada is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 20 million clients and has more than 100,000 employees worldwide.