All jobs within 300 km around Waterfront Communities-The Island in Administrative Jobs

CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

How you'll succeed

• Client engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.

• Administrative support - Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who you are

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• You have a degree/diploma in business; CSC is an asset.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

333 Bay Street, 28th floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Completions Management, Customer Service, Customer Service Administration, Deadline Management, Detail-Oriented, Facility Maintenance, Multitasking, Office Administration, Personal Initiative, Prioritization, Self-Organization (Business), Service Request Management, Service Requests, Technological Systems, Time Management

Overview

Facility Location- North York, ON

Shift/Hours – Tuesday to Saturday, 7:00 AM to 3:00 PM- On-site

Are you a detail-oriented, seasoned administrative professional with solid experience supporting senior management? If so, consider this exciting temporary opportunity providing administrative support to the Director of Operations and Maintenance in the Transportation Services Division. The City of Toronto Transportation Services Division's mission is to build and maintain a resilient transportation network so that people connect with the places, activities and communities they value. Toronto is a rapidly growing city, with a significant transportation infrastructure needs to improve safety, manage state-of-good repair, and support growth.

Major Responsibilities

• Screens, reviews and prioritizes incoming phone calls, e-mail and mail, processes correspondence, and where appropriate directs to appropriate staff.
• Handles and schedules daily appointments, meetings business-related travel, events and activities for the Director as well as other staff in the Director's Office. Organizes the daily schedule around urgent requests from various areas, as well as emergency response.
• Coordinates meetings, events and schedules. Takes/transcribes confidential minutes related to the Office of the Director of Operations and Maintenance, labour relations and other matters as required.
• Assists the Director to monitor and flag hot issues for standing Committees and City Council.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government.
• Drafts correspondence, composes and types letters and memoranda and routes or answers correspondence.
• Checks work for accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature.
• Coordinates the development and preparation of summary notes and briefing materials for the Director.
• Prepares and organizes materials, including confidential matters. Formats Committee reports prior to signature.
• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.
• Coordinates and maintains a complex record/retrieval systems.
• Exercises caution and discretion with labour relations, personnel and other confidential information. Types correspondence including that of a confidential nature.
• Maintains awareness of municipal and Transportation Services matters, administrative systems and procedures to provide effective administrative assistance.
• Provides support in handling special projects.
• Performs varied administrative duties and clerical functions in connection with the operation of the Office of the Director of Operations and Maintenance, Transportation Services Division.

Key Qualifications

1. Considerable experience in the performance of administrative support duties to senior management, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience utilizing a variety of software packages including advanced knowledge of Microsoft Office Suite (i.e. Word, Excel and Outlook or equivalent) to prepare correspondence, and create charts related to organizing, formatting, editing, and analyzing content.
3. Experience working with, and preparing, confidential materials/information for management.
4. Highly developed customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels, including the political level, with members of the public and external agencies.
5. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
6. Ability to work independently and effectively with minimal supervision, prioritizing work schedule, complete assigned duties within timelines.
7. Must be resourceful, flexible, adaptable, and possess a high degree of common sense and initiative.
8. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings, as required.
9. Strong analytical and problem solving skills with proven ability to handle sensitive issues.
10. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with senior management staff.
11. Ability to work within an organizational culture that emphasizes continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
12. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

02/28/2025

Address:

100 King Street West

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Leads the planning, coordinating and implementing department events.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports.  Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

As a Branch Administrator you will be responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies. 
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Foster and develop a strong and positive team environment, driving employee empowerment, innovation and a high degree of engagement
• Effectively manage all administrative areas of branch operations
• Oversee the hiring, training, scheduling, supervision, and performance management of all support staff in the branch.
• Oversee all transactional banking functions
• Consistently demonstrate high levels of internal and external client service,
• Adhere to compliance and audit requirements and maintenance of branch profitability.

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Experience managing a large team
• Already duly registered as a Registered Representative (RR) with CIRO
• Successful completion of Wealth Management Essentials (WME)
• Excellent verbal and written communication skills 
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Location(s):  Canada : Ontario : Toronto 

What you’ll do

• Develop an evolving knowledge of all supported applications, their interfaces, and technical environment

• Accountable for enabling successful business outcomes across the loyalty solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt/risks

• Provide hands-on support spanning across requirement analysis, solution design, build, test and implementing solutions

• Maintain strong relationships with peers and other internal and external stakeholders across IT and Business Teams

• Work with other team members to provide 2nd level incident support during business hours

• Provide guidance and SME direction as to the best course of action to restore production during major incidents

• Oversee the development and implementation of root cause fixes to prevent recurring problems

• Provide guidance to the business regarding design, testing and implementation

• Build, edit, and maintain the team backlog and board

• Works as a liaison of between Product Owner and development team

• Help Product Owner prioritizing backlog items on the basis of user value, time, and other team dependencies determined

• Help Product Owner managing the backlog to keep it up to date and ready for future iteration

• Participate in requirement gathering and create user stories with the guidance from Product Owner

• Participate in test case review and proof of testing and regression testing process

• Understand the scope of the upcoming Epics and User Stories

• Help identify functional and non-functional requirement working with different stakeholders

What you bring

Domain Expertise

• Requires Bachelor Science or Arts in a Computer Science, Engineering, Business or related discipline and 5+ years of experience in a related field.

• Strong practical experience with business analysis practices such as Data Analysis and Requirements Gathering.

• Strong knowledge and experience of Agile/Scrum and Product Ownership and DevOps practices (high level).

• Understanding of SAFe methodology.

• Strong practical experience with various development methodologies.

Individual Skills

• You are a self-motivated, agile, and innovative team member who can manage in an environment of change and ambiguity.

• Strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.

• Strong problem solver with ability to resolve blockers and maintain progress on the solution.

• Strong modelling skills to depict outcomes in a variety of ways – analysis and critical thinking.

• Strong facilitation and interpersonal skills - ability to collaborate, negotiate, conflict-manage.

• Ability to multi-task and work on multiple projects at the same time under tight deadlines.

• Ability to navigate ambiguity, overcome confusion, and simplify complex scenarios.

• Ability to carry forward tasks with minimal supervision.

• Ability to organize and plan own work.

• Proficiency in written English and good documentation skills.

• Proficiency with SharePoint, Jira, Confluence, Powerpoint, Lucidcharts.

Nice to Have

• Experience with working in a Cloud environment (Azure, GCP or AWS)

• Experience with microservices architecture and event streaming

• Experience working in Retail Industry

• Specific experience in Agile methodologies such as SAFe

• Experience with Data Lake or Big Data analytics technologies

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Reporting to the Director, Program Support of the Policy, Planning, Finance & Administration Division, the Administrative Assistant 2 will support the Director and the Program Support management team.

Major Responsibilities:

Responsible for supporting the Director, and management team within Program Support. Performs varied administrative duties and program support functions for the Division.

• Provides executive level administrative support in the day-to-day Program Support operations and related support to other units within the division.
• Exercises caution and discretion with labour relations, personnel, and other sensitive information.
• Prepares and processes confidential documents related to complement management and reporting, pension and payroll, and other corporate initiatives. Processes payments, maintains accurate accounting records.
• Prepares and processes confidential documents including disciplinary action; grievance and arbitration matters; contingency planning and labour relations; restructuring initiatives; fraud and waste hotline.
• Prepares agendas, professional presentation materials, takes/transcribes minutes and follows-up taking appropriate action. May attend and take minutes at grievance hearings.
• Handles scheduling of appointments and ensures appropriate information is provided to the Director well in advance.
• Coordinates meetings (including Webex/Microsoft Teams virtual meetings), special events, schedules, workshops, grievances, labour-management meetings, registration.
• Reviews, proofreads, and corrects administrative and financial documents such as memos, letters, purchasing card reconciliation, ensuring accuracy and conformity with regulations, service area divisional policies and procedures, prior to the Director’s signature.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Effectively handles general inquiries, complaints, and requests from all levels of staff, other government agencies, media, elected officials, or members of the public and resolves customer service issues.
• Conducts background research, investigation, retrieves and consolidates information from various sources, prepares and processes various documents/statistical summaries/ reports requiring the assessment and analysis of data, on a scheduled or ad hoc basis.
• Assists in the coordination of service area and divisional labour disruption plans.
• Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact operations.
• Coordinates and maintains an efficient and effective record/retrieval system for the office in accordance with the Corporate Record Management guidelines.
• Operates various office equipment and utilizes computer applications and corporate systems. Orders and maintains an inventory of office supplies and equipment for the Director’s Office.
• Monitors, tracks, and reports attendance management.
• Provides support to the Office of the Executive Director and performs back-up duties as required.
• Provides support in handling special projects as required.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in a related field (i.e. Executive Assistant, Business Administration, Human Resources) or an equivalent combination of education and experience.
2. Considerable experience in the performance of secretarial and administrative support duties to senior management, handling a broad range of administrative matters, confidential materials/information, standard office practices and procedures, some of which must relate specifically to the actual duties of the position.
3. Considerable experience reviewing and creating documents, letters, briefing notes, preparation and drafting of standard correspondence and reports, taking meeting minutes, editing the layout and formatting complex reports, charts and tables, and other material.
4. Considerable experience in planning and organizing appointments, meetings, interviews, conferences and/or special events.
5. Considerable experience in the use of a variety of software packages including strong knowledge of Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook), to prepare correspondence, presentations, charts and other data representations.
6. Ability to identify and improve standard administrative practices and procedures.
7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with management staff.
8. Ability to research and gather information, develop, and implement administrative work procedures and systems.
9. Highly developed customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels, including at the political level, the members of the public and external contacts.
10. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
11. Ability to work independently and effectively with minimal supervision.
12. Must be resourceful, flexible, adaptable, and possess a high degree of common sense.
13. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
  We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is required
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-Onsite #LI-HA1

What is the opportunity?

The Regional Account Support Team specializes in assisting Estate & Trust Services Relationship Managers by providing efficient, accurate and quality client service. Key client service elements include, preparing estate asset summary documents, tax preparation, account distribution and asset administration. The Administrator will assist and support Officers to ensure that the administrative tasks are properly completed. Attention to detail and quality are paramount as well as ensuring key milestones are met. Teamwork, collaboration and developing inter-personal relationships are important skills for success.

What will you do?

• This is a great opportunity to network with RBC partners and other financial institutions as you gather information relating to client holdings in an estate environment.

• Your organization skills and proactivity will successfully support a book of accounts and demonstrate the high level of quality service that our team focuses on. This will include timely written, verbal and electronic communication with other support groups internally and with external contacts.

• As you work towards gathering information about Estate assets you will build an Estate Summary of Assets.

• Asset collection from internal and external sources forms part of your role as well and represents an important part of consolidating the client’s assets in a timely manner.  Your networking skills will be useful here.

• You are a keen trouble shooter and can effectively resolve inquiries on your own and willing to seek out support from your team leader, as required.

• Well versed in our policies and procedures you will ensure that your administration is carried out within company goals and objectives.

• You will actively participate in sharing best practices, innovations and work effectively in a team oriented environment.

What do you need to succeed?

Must Have  

• Post-secondary education or equivalent, Estate & Trust Administration courses preferred

• 3 years’ plus administration experience

• General working knowledge of the Securities and Financial Services Industry

• Excellent written/verbal/electronic communication skills

• Ability to work effectively with others and perceived as a professional business partner with co-workers and external contacts.

• Ability to resolve issues and aspects of administration independently

• Technological literacy, especially with Excel and Word, and experience with Mail Merge

Nice to Have  

• Previous Estate administration experience

• Canadian Securities Course 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to take on progressively greater accountabilities  

•  Access to a variety of job opportunities across business and geographies

WMRT

Job Skills

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2025-01-28

2025-02-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above