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The Crew Productivity Manager is accountable to lead attendance programs and processes, ensuring consistent application up to and including individual case handling and outcomes in order to reduce absenteeism, identify misuse of programs, reduce overall costs and achieve targets. Additionally, they provide expert guidance, coaching, and corrective measures to cabin crew members as required. 

Furthermore, the incumbent will manage the accommodation process of our cabin crew employees, along with the Return-to-Work program, the Workers Compensation program and the Group Disability Insurance Program in conjunction with Occupational Health Services and Disability Management and Accommodations team.

Responsibilities:

• Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of attendance.
• Lead the development and enhancement of all attendance programs and processes.
• Promote healthy and productive workforce initiatives.
• Lead, motivate and coach cabin crew members; provide constructive feedback, action plans, yearly goals and objectives.
• Anticipate, identify and resolve attendance issues, including program abuse, using a results-oriented approach to enhance overall employee reliability. 
• Provide guidance and coaching through direct meetings with cabin crew members, and work towards lowering absenteeism levels and associated costs.
• Proactively manage Return-to-Work, WCBC, WSIB and GDIP employee files focusing on the individual’s safe and early return to work.
• Regularly review cases and files – contest and negotiate decisions as appropriate.
• Proactively follow up with cabin crew members to implement necessary corrective actions based on daily absenteeism reports. This includes addressing patterns, instances of travel during book-off status, and cases where sick time is exhausted.
• Analyze and challenge existing processes in an effort to make continuous improvements.
• Uphold positive relationships with Operational Management and Workforce Management engaging in two-way feedback, co-sharing of initiatives, concerns and Company directives 
• Continuously communicate and strengthen relationships with outside departments (i.e. OHS, Wellness, Claims etc.).
• Ensure consistent application of all policies and processes (i.e. medical note substantiation handling etc.) 
• Ensure provisions of the Official Languages Act are applied to the daily work environment as required
• Maintain appropriate and thorough documentation of all files.

Qualifications

• Post-Secondary degree in a relevant field (e.g. Human Resources, Business Administration) or equivalent years of experience in a similar role.
  
• Minimum 3+ years of experience in managing absenteeism or in similar roles. 
  
• Practical experience in attendance management, programs, and cost savings.
  
• A good working knowledge of Corporate Absenteeism Management Programs.
  
• Airline experience, with specific knowledge of In-Flight Service is considered a strong asset.
  
• Strong employee focus, treating all employees with professionalism and care.
  
• Strong problem-solving skills, able to apply creative solutions that have a positive impact on the operations.
  
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
  
• Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
  
• Experience in working with a unionized workforce, with a knowledge of In-flight Service Collective Agreements is considered an asset. 
  
• Experience with In-Flight Service procedures, programs, technology, principles, theories, and/or ideas.
  
• Knowledge of Peoplesoft, and Netline, is considered an asset.  
  
• Superior written and verbal communication skills.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.