Air Canada is seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career with Air Canada. The Financial Services Manager represents Finance and works with the team which supports the finances of the Air Canada Maintenance branch.

Air Canada Maintenance represents one of the key financial drivers for the airline as a whole.

Responsibilities:

• Deliver value added service to ACM Inventory Planning business unit by identifying, and evaluating profitability enhancing opportunities and strategies, internal process changes and new cost savings opportunities.
• Develop and manage effective working relationships with branch leader and strategic partners to ensure buy-in of solutions and changes in processes and strategy.
• Master TRAX financial transactions: provide guidance on proper accounting impact of branch transactions and work with Finance-Audits team to report, identify and assess transactional inaccuracies. 
• Master Balance Sheet transactions, understanding, flow of costs. Partner with YWG, Supply Accounts, Audits and BFO team to educate team on accounting principles to best support the business and sound financial decisions.
• Support Capital Budgeting initiatives for all Air Canada Maintenance business units. Provide timely and accurate reporting and support all related financial activities.
• Partner with YWG Finance to ensure all aspects of inventory are in line with both accounting and corporate direction
• Lead the development and implementation of Financial Performance Indicators for better understanding of the cause-and-effect relationship of costs and to assure the efficiency and the performance of the business unit.
• Lead, collaboratively, with the ACM branch, process improvement initiatives that provide better financial controls, understanding, and strategic decision-making around Inventory and other financial processes 
• Ensure a consistently high-level of quality in service provided relative to both timelines and accuracy
• Work with the Power BI team to update and improve inventory dashboards
• Work with Manager Financial Application & Services on the design, testing and documenting of the Air Canada Unifier project 
• Other Ad-hoc financial analysis and project management support

Qualifications

• 3-5 years of relevant experience 
  
• Undergraduate degree in Business, Accounting or Finance is required
  
• Accounting and/or business designation CPA is an asset
  
• Strong quantitative and qualitative analytical skills to analyze and report back on complex data 
  
• Excellent interpersonal skills, communication skills and demonstrated ability to work with others 
  
• Self-started, energetic with strong sense of initiative and creativity 
  
• Ability to learn financial systems quickly 
  
• Demonstrated organization skills and ability to work under pressure and reach to changing timelines
  
• Ability to build and maintain advanced financial models in Microsoft Excel and intermediate to advanced PowerPoint & Power BI skills.  
  
• Experience working with Alteryx is an asset
  
• Experience in aviation supply chain is an asset
  
• Experience with TRAX system is an asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Reporting to the Manager, Talent Marketing, the Talent Acquisition Partner will be responsible to attract, engage, and recruit talent using various HR platforms and social media, building relationships networks.  

TheTalent Acquisition Partner will be responsible for delivering recruiting support for Air Canada's talent needs, supporting the client groups, through a pro-active and engaging initiatives. In this, role the incumbent will be participating in recruitment initiatives across all Air Canada divisions.

Posting End Date: Sep 2, 2024

Responsabilities:

• Assist in the full cycle recruitment process for the designated client group via a tailored approach, candidate interviews, shortlist and coordinating hiring manager interviews 
• Develop and manage strong business relationships with clients to ensure best in class recruitment and guarantee client satisfaction 
• Coordinate with hiring managers to define necessary requirements for open roles  
• Track applicant activity and other recruitment and selection measures through our Taleo applicant tracking system 
• Send recruiting emails topassive candidatesand follow up when necessary 
• Join social media groups and professional networks and interact with potential candidates 
• Advertise open positions to external networks 
• Collaborate with business leaders in the development of results-driven attraction strategies for current and future recruitment needs 
• Build and grow a network of promising candidates and maintain relationships for both existing and future mandates 
• Contribute to Air Canada's commitment to acquire and develop a diverse workforce

Qualifications

• University degree in Human resources or related field  
• Experience in technical, professional and/or management level recruiting (preferably at the national or multi location level)  
• Solid understanding of Canadian employment legislation governing employee recruitment, selection, and hiring 
• Proficiency withMS Office andweb-based applicant HR systems (Taleo, PeopleSoft) is a must 
• Previous agency recruiting experience (an asset) 
• Knowledge of employer branding strategies and recruitment marketing and social media  
• Think outside the box, proactive and engaging attitude 
• Strong initiative and managerial courage with a high level of diplomacy and tact  
• Flexibility with work hours and ability to travel is essential

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

The Crew Productivity Manager is accountable to lead attendance programs and processes, ensuring consistent application up to and including individual case handling and outcomes in order to reduce absenteeism, identify misuse of programs, reduce overall costs and achieve targets. Additionally, they provide expert guidance, coaching, and corrective measures to cabin crew members as required. 

Furthermore, the incumbent will manage the accommodation process of our cabin crew employees, along with the Return-to-Work program, the Workers Compensation program and the Group Disability Insurance Program in conjunction with Occupational Health Services and Disability Management and Accommodations team.

Responsibilities:

• Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of attendance.
• Lead the development and enhancement of all attendance programs and processes.
• Promote healthy and productive workforce initiatives.
• Lead, motivate and coach cabin crew members; provide constructive feedback, action plans, yearly goals and objectives.
• Anticipate, identify and resolve attendance issues, including program abuse, using a results-oriented approach to enhance overall employee reliability. 
• Provide guidance and coaching through direct meetings with cabin crew members, and work towards lowering absenteeism levels and associated costs.
• Proactively manage Return-to-Work, WCBC, WSIB and GDIP employee files focusing on the individual’s safe and early return to work.
• Regularly review cases and files – contest and negotiate decisions as appropriate.
• Proactively follow up with cabin crew members to implement necessary corrective actions based on daily absenteeism reports. This includes addressing patterns, instances of travel during book-off status, and cases where sick time is exhausted.
• Analyze and challenge existing processes in an effort to make continuous improvements.
• Uphold positive relationships with Operational Management and Workforce Management engaging in two-way feedback, co-sharing of initiatives, concerns and Company directives 
• Continuously communicate and strengthen relationships with outside departments (i.e. OHS, Wellness, Claims etc.).
• Ensure consistent application of all policies and processes (i.e. medical note substantiation handling etc.) 
• Ensure provisions of the Official Languages Act are applied to the daily work environment as required
• Maintain appropriate and thorough documentation of all files.

Qualifications

• Post-Secondary degree in a relevant field (e.g. Human Resources, Business Administration) or equivalent years of experience in a similar role.
  
• Minimum 3+ years of experience in managing absenteeism or in similar roles. 
  
• Practical experience in attendance management, programs, and cost savings.
  
• A good working knowledge of Corporate Absenteeism Management Programs.
  
• Airline experience, with specific knowledge of In-Flight Service is considered a strong asset.
  
• Strong employee focus, treating all employees with professionalism and care.
  
• Strong problem-solving skills, able to apply creative solutions that have a positive impact on the operations.
  
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
  
• Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
  
• Experience in working with a unionized workforce, with a knowledge of In-flight Service Collective Agreements is considered an asset. 
  
• Experience with In-Flight Service procedures, programs, technology, principles, theories, and/or ideas.
  
• Knowledge of Peoplesoft, and Netline, is considered an asset.  
  
• Superior written and verbal communication skills.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs. 
In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch. Deliver initial, regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require traveling. 

Posting End Date: Aug 27, 2024

Responsibilities:

• Provide classroom and instruction/ facilitation related to Customer Service, Initial, Regulatory, soft skill, and customer service excellence, as required.
• Provide coaching and operational support to front line employees as required.
• Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
• Prepare reports on training activities as required.
• Support scheduled training activities, training events and other training related activities.
• Complete existing training/communications material such as pre and post training documentation.
• Liaise with Training Delivery Managers and other members of the Customer Service Training team. 
• Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.
• Assist in maintaining training records. 
• Participate in meetings, workshops, etc., as required. 
• Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training. 

Qualifications

• High School degree
• Knowledge of adult learning methodologies
• Must be a self-starter with excellent time management skills 
• High regard for safety
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proficient in Airport Process for Customer Service
• Must have excellent attendance, punctuality, and performance records. 
• Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint. 
• Must be able to travel. 
• Excellent facilitation and instruction skills. 
• Highly flexible and adaptable
• Ability to meet deadlines, work under pressure and prioritize multiple projects
• Strong leadership and conflict resolution skills 
• Motivated and enthusiastic team player
• Ability to work independently with minimal supervision
• Flexibility to work AM and PM shift times
• Weekend training may be required on an ad hoc basis
• Bilingualism (English/French) is an asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and French)