2 Jobs Found
Customer Care representative Full-time Job
Customer Service Grand Falls-WindsorJob Details
The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web.
How You’ll Help:
- Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift.
- Multitask between emails and inquiries via web chat simultaneously
- Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
- Collecting and processing customer credit card transactions
- Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner. Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response.
- Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.
- Work with other members of the team to improve individual and team performance.
- Other related duties as may be required.
Your Skills and Experience:
- Minimum high school education
- Call center/customer service training a strong asset
- Training in conflict resolution/mediation an asset
- Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry
- Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
- Advanced communication skills, both verbal and written. Bilingual skills in French (verbal and written) a strong asset
- Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.
- Excellent keyboarding skills, both speed and accuracy
- Ability to multitask efficiently
- Advanced problem solving skills
- Ability to say “no” or deliver unfavorable information in a positive and professional manner.
- English
- French a strong asset
- Individual contributor
Customer Care representative
Day & Ross Inc.
Grand Falls-Windsor - 167.24kmCustomer Service Full-time
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Customer Advice Specialist Full-time Job
Customer Service SydneyJob Details
Background Screening Requirement:
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References
What's the job?
When you visit a Coast branch, you’re greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our “How can we help you?” brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn’t end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate.
What else will you get to do every day?
- Getting a natural high from delivering positive and unexpected customer experience through general retail banking
- Having fun engaging customers in the “Where You Are At Money Chat” to help your customer to save, grow, protect and improve their financial well-being
- Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements
- Proactively and creatively offer helpful solutions and alternatives to customer inquiries
- Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment
Who are we looking for?
- We don’t need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services.
- Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities.
- You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren’t done learning; you have a desire to know more.
- You proudly hang your Investment Funds in Canada certificate in your office.
- You really like building relationships with a wide variety of people and want to help them with simple financial help.
- You are a big fan of teamwork and demonstrate your team spirit every day.
- You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail.
Customer Advice Specialist
Coast Capital
Sydney - 354.37kmCustomer Service Full-time
55,000 - 65,000
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