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The Department of Athletics and Recreation is currently seeking student help as Intramural Leaders.  This position reports to the Active Health Programmer in the Department of Athletics and Recreation, Centre for Sport and Wellness.

The Intramural Leader will be required to oversee and officiate CapU Rec’s intramural leagues and drop-in sports, including soccer, basketball, cricket, badminton, etcetera. The Intramural Leader is the key program facilitator for the specific intramural program, and will be responsible for coordinating participants, maintaining a safe and fun playing environment, and enforcing rules of the game. The Intramural Leader must be able to think and respond quickly, be confident enforcing rules amongst their peers, have knowledge of the sport being played, and be able to settle any disputes respectfully. This position could require moderate physical demands.

Job Description:

Duties & Responsibilities

• Facilitate the intramural program
• Facilitate sign in sheets and waiver forms
• Provide friendly customer service
• Light equipment set up
• Responsible for ensuring the safety, risk management, and overall needs of the participants are met
• Ensure equipment is in safe and working order and respond appropriately and report any issues to the Active Health Programmer
• Act as a liaison between the Department of Athletics & Recreation and participants
• Help lead the promotion of the league and communicate announcements or special events with participants (such as schedule changes, playoffs and year end party)
• Provide input for improvement and changes to enhance the program

Experience, Competencies & Qualifications

• Must be a Capilano University student
• 2nd year Human Kinetics or equivalent is a definite asset
• Strong customer service skills are required
• CFC, CSEP and AFLCA certification an asset
• SFA and CPR certifications an asset
• Some previous experience with the specific sport/activity preferred

Eligibility Requirements

To be eligible for student employment, a student must be in good academic standing with the University. Good standing is defined as having a GPA of 2.0 and no current notations regarding academic standing, student conduct or outstanding fees per policy S2003-003 Academic Standing, a copy of which can be found on the University’s website.

Domestic students must be enrolled in, and maintain, a minimum of two or more (6 credits) courses at Capilano University throughout the work term; international students must: during the fall and winter semesters, be enrolled in, and maintain, a minimum of 9 credits at Capilano University throughout the work term; have a valid Study Permit.

Student employees are not required to be enrolled in courses during the summer term to maintain eligibility for employment; however, they must have been enrolled in a minimum of six credits during the preceding spring term. Furthermore, international students must abide by the terms of their work or study visas.

Students who complete their studies in the spring or summer terms may have their appointments extended until August 31 of the same year; students who complete their studies in the fall term may have their appointments extended until December 31 of the same year.
 

Please inform People, Culture & Diversity without delay of any changes to your status including enrollment, academic standing, or immigration or work authorization that may impact your eligibility to remain employed as a student.

Additional Details:

As part of the application process, you must provide proof of enrollment at Capilano University. Please see above for full eligibility criteria. Enrollment verification letters can be generated by students using the following steps:

• Log into your myCapU Account
• Through student services, select “enrollment verification”
• From the drop-down menus, select the term in which you’ll be working and “Enrollment Verification”
• Save the .pdf that is generated Include the .pdf to your job application

Days and Hours of Work:

To be determined by the needs of the department.

Please be sure to include the following:

• The position tile and position number in the subject line of your email. 
• Your resume and enrollment verification document.  We will let you know if we require any further documents for your application, such as a cover letter, etc.
• You will also need to provide your student ID number, and confirm that you meet the student employee eligibility requirements outlined in the posting.

Please provide the answer to the following question in your application:

• Are you currently employed at Capilano University as a student employee in another role?

This position largely interacts with children, families, other professionals and provides case management assistance to Ministry child protection workers who maintain case management responsibility for service delivery. Key responsibilities include assisting in the conducting of child abuse/neglect investigations, supporting youth-in-care (YIC), assisting in tracking, documentation and referral completion, and other duties related to support the intake team. This is a dynamic role with no two days looking the same. This position allows for opportunities to work out in the community and within the office.

Qualifications:
Education and Experience Requirements

• Secondary School Graduation or Equivalent AND one of the following:
  • 2 years of post-secondary studies towards a degree, diploma or certificate in a related human services field or equivalent discipline (Human Services fields or equivalent include Social Work, Child & Youth Care, Psychology, Sociology, Criminology, Anthropology, Early Childhood Education, Indigenous Studies, Education, Theology and Nursing) PLUS a minimum of 1 year or more of **related work experience; OR
  • 1 year of post-secondary studies towards a degree, diploma or certificate in a related human services field or equivalent discipline (Human Services fields or equivalent include Social Work, Child & Youth Care, Psychology, Sociology, Criminology, Anthropology, Early Childhood Education, Indigenous Studies, Education, Theology and Nursing) PLUS a minimum of 2 years or more of **related work experience; OR
  • Minimum of 3 years or more of **related work experience; OR
  • A combination of education and experience may be considered.

• Must possess and maintain a valid Class 5 BC Driver’s License with no restriction or equivalent (i.e. from another Canadian Province).

Preference may be given to applicants with the following:

• Education and experience requirements obtained within the last 5 years.
• Post-secondary studies towards a degree, diploma or certificate in a related human services field or equivalent discipline.
• Experience using the Ministry of Children and Family Development (MCFD) Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer systems.
• Applicants who self-identify as First Nations, Métis or Inuit with the required combination of education and experience.

About this Position:
Resume must clearly identify how you meet the required education and/or experience qualifications.
Flexible work options are available, this position may be able to work up to two days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.

The Role 

Reporting to Senior Master, you add value and are energized by key areas of oversight such as:

A) Serves as Master of the Vessel by:

• Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
• Making operational judgements based on weather, vessel traffic, and the condition of the ship
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
• Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
• Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements 

B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:

• Directing the Shipboard Management Team in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Providing overall direction and guidance to the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
• Participating in investigations of incidents and internal inquires
• Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
• Ensuring timely and effective communication amongst all watches and departments and with shore based
• Ensuring procedures are always followed that safeguard against environmental pollution
• Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations

C) Serves as Crew Manager by:

• Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
• Ensuring correct procedures are in place for orientating and familiarizing deck department employees
• Overseeing and conducting performance appraisals for deck department employees
• Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
• Assisting in the development and progression of deck employees
• Implementing disciplinary and corrective action for deck employees, up to and including termination

D) Manages the fiscal activity of the vessel by :

• Assisting in the preparation of the deck budget
• Ensuring effective vessel financial administration
• Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
• Overseeing the accurate completion of employee staff time sheets
• Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel

What you bring to the team

• Master, Near Coastal Certificate of Competency
• Proficient in Microsoft suite of computer programs
• Training in business and leadership would be an asset

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $135,600 - $150,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.

The Role 

Reporting to Senior Master, you add value and are energized by key areas of oversight such as:

A) Serves as Master of the Vessel by:

• Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
• Making operational judgements based on weather, vessel traffic, and the condition of the ship
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
• Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
• Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements 

B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:

• Directing the Shipboard Management Team in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Providing overall direction and guidance to the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
• Participating in investigations of incidents and internal inquires
• Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
• Ensuring timely and effective communication amongst all watches and departments and with shore based
• Ensuring procedures are always followed that safeguard against environmental pollution
• Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations

C) Serves as Crew Manager by:

• Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
• Ensuring correct procedures are in place for orientating and familiarizing deck department employees
• Overseeing and conducting performance appraisals for deck department employees
• Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
• Assisting in the development and progression of deck employees
• Implementing disciplinary and corrective action for deck employees, up to and including termination

D) Manages the fiscal activity of the vessel by :

• Assisting in the preparation of the deck budget
• Ensuring effective vessel financial administration
• Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
• Overseeing the accurate completion of employee staff time sheets
• Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel

What you bring to the team

• Master, Near Coastal Certificate of Competency
• Proficient in Microsoft suite of computer programs
• Training in business and leadership would be an asset

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $135,600 - $150,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are seeking a customer-minded individual who plays a critical role in vessel operations and safety.  

Reporting to the Mate, Deckhands are responsible for:  

• Directing vehicle and foot passenger traffic on the vessel, and to and from shore to the vessel 

• Communicating in person and or by radio with ships’ officers and ticketing staff 

• Checking propane tanks are shut off, and tagged 

• Securing car decks and foot passenger gates prior to departure 

• Carrying out under direction general ships’ husbandry, cleaning and maintenance duties of the interior and exterior of the vessel including but not limited to garbage pickup, cleaning mess rooms, stairwells and interior windows; pushing, pulling and lifting heavy stores; chipping and scrapping surfaces; and painting 

• Patrolling the vessel to watch for unusual situations, potential safety hazards and passenger compliance with regulations; standing fog, bridge or anchor watch; steering the vessel under the direction of a deck officer when serving as a quartermaster; and keeping a constant lookout for marine traffic and navigational hazards 

• Performing additional duties as assigned which may include standby anchors during docking; participating in fire and boat drills; performing emergency duties; conducting checkoffs for self-contained breathing apparatus and firefighting; doing vehicle counts; assisting with annual refit and life raft exchange; spreading salt; splicing rope; taking inventory; and changing navigation lights 

What you bring to the team 

This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have the ability to react in a safe and effective manner during an emergency and to direct and control vehicles and passengers. You have a working knowledge of safe work practices and seamanship and ability to climb ladders, handle ships’ lines and move heavy objects.  

Preference may be shown to applicants with a Bridge Watch rating or higher certificate. Applicants must hold a valid Seafarers’ Medical Certificate. 

Join us! 

If this sounds like your next great career move, please submit your cover letter and resume by February 15, 2026. Please ensure to upload any relevant certificates you currently hold during the application process. 

We are seeking a customer-minded individual who plays a critical role in vessel operations and safety.  

Reporting to the Chief Officer, Deckhands are responsible for:  

• Directing vehicle and foot passenger traffic on the vessel, and to and from shore to the vessel 

• Communicating in person and or by radio with ships’ officers and ticketing staff 

• Checking propane tanks are shut off, and tagged 

• Securing car decks and foot passenger gates prior to departure 

• Carrying out under direction general ships’ husbandry, cleaning and maintenance duties of the interior and exterior of the vessel including but not limited to garbage pickup, cleaning mess rooms, stairwells and interior windows; pushing, pulling and lifting heavy stores; chipping and scrapping surfaces; and painting 

• Patrolling the vessel to watch for unusual situations, potential safety hazards and passenger compliance with regulations; standing fog, bridge or anchor watch; steering the vessel under the direction of a deck officer when serving as a quartermaster; and keeping a constant lookout for marine traffic and navigational hazards 

• Performing additional duties as assigned which may include standby anchors during docking; participating in fire and boat drills; performing emergency duties; conducting checkoffs for self-contained breathing apparatus and firefighting; doing vehicle counts; assisting with annual refit and life raft exchange; spreading salt; splicing rope; taking inventory; and changing navigation lights 

What you bring to the team 

This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have the ability to react in a safe and effective manner during an emergency and to direct and control vehicles and passengers. You have a working knowledge of safe work practices and seamanship and ability to climb ladders, handle ships’ lines and move heavy objects.  

Preference may be shown to applicants with a Bridge Watch rating or higher certificate. Applicants must hold a valid Seafarers’ Medical Certificate. 

Join us! 

If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process. 

"We connect communities and customers to people and places important in their lives” 

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace. 

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. 

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Operations Supervisor, Terminal Service Agents are responsible for:  

• Calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.  

• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required. 

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas. 

• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles. 

• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel. 

• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies. 

• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; communicating with other terminals and Corporate offices; completing inspection reports; maintaining an activity log; answering the telephone and troubleshooting of routine computer problems.  

• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity. 

• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage. 

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.  

You have one (1) year of customer service experience and one (1) year of cash handling experience with a complex POS system. You possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report. A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment.  

Join us! 

If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process

Available Shift: Monday to Friday, 8:00 AM - 4:00 PM

Working independently, the Cleaner ensures that all office facilities in the Hartland and iNOC building are kept clean, tidy, safe and presentable and reports any safety concerns immediately.

How You'll Help:

• Following daily, weekly, monthly and semi-annual schedules, ensure all office areas and equipment is cleaned, disinfected, and maintained in a safe and respectable manner. This includes emptying trash cans, vacumming, sweeping, mopping, dusting, wiping, washing etc.
•  
• Replenish paper tower, toilet paper, soap dispensers and hand sanitizers, as required.
•  
• Defrosting freezers and cleaning interior of fridges.
•  
• Outside ash trays to be cleaned and maintained
•  
• Heavy duty cleaning on a semi annual basis, including interior and exterior window cleaning, steam cleaning carpets, mats, and fabric furniture, washing walls, etc.
•  
• Report any safety concerns; follow up if they are not taken care of in a reasonable period of time.
•  
• Maintain and account for an inventory of supplies and order additional supplies as required.
•  
• Proper storage of all cleaners and hazardous materials.
•  
• Other related duties as may be required.

Your Skills & Experience:

• Minimum high school education
• WHMIS and TDG certification
• Minimum 1 year experience working independently in a professional environment as a cleaner.
• Previous knowledge of cleaning chemicals; their proper use and storage, as well as hazards.
• Ability to work independently with little to no supervision.
• Good interpersonal skills · Organized with ability to maintain inventory, track tasks, etc.
• High standards for cleanliness
• Good communication skills – ability to read labels, leave notes, keep inventory, etc.
• Excellent discipline and time management skills

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

POSITION SUMMARY
Reporting to the assigned supervisor, the Strategic Transformation Consultant provides expert consultation and support in the planning, design, and delivery of solutions to address complex business challenges and enable successful organizational transformation. He/She/They manages assigned projects from ideation to post-implementation evaluation, ensuring alignment with the organization's strategic direction. The position collaborates with cross-functional stakeholders, conducts business analysis, and ensures appropriate change management is embedded in implementation efforts using established frameworks and methodologies. The role also involves reporting on project progress, providing leadership within project teams, and developing comprehensive business documentation to support recommendations and action plans. The position fosters a culture of continuous improvement and ensures successful and timely delivery of enterprise -level projects. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Master's degree in business administration, business analysis, project and change management, or other relevant fields. 
• Project and change management designations/certification such as Project Management Professional (PMP), Certified Change Management Professional (CCMP), and/or PROSCI Change Management certification. 
• Considerable recent experience in business analysis, solution development, and designing/delivering transformation initiatives using project and change management methods in a large, complex, multi-stakeholder environment. 
• Or an equivalent combination of education, training and experience acceptable to the Employer. 

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of business analysis for process mapping, data analysis, and solution development. 
• Considerable knowledge of project management principles, frameworks, and best practices. 
• Considerable knowledge of change management methodologies, including adoption strategies and impact assessment. Ability to learn and understand BC Housing programs and related documentation. 
• Ability to analyze complex data and translate it into actionable business solutions. 
• Ability to manage end-to-end project lifecycles, ensuring timely and successful delivery. 
• Ability to anticipate risks, identify solutions, and manage issues effectively. 
• Ability to evaluate project success and identify areas for continuous improvement. 
• Strong project management skills for defining and tracking scope, schedule, and resources. 
• Leadership skills for guiding cross-functional teams and fostering collaboration and alignment across diverse teams. 
• Change management skills to develop strategies for smooth adoption and minimize resistance. 
• Excellent communication skills for effective reporting, stakeholder management, and collaboration. 
• Proficiency utilizing a variety of software applications to support initiative management activities.

POSITION SUMMARY

Operates heat treatment and pest control equipment in the provision of effective treatment of bed bug and other pest infested areas on Commission-owned properties, including those operated by non-profit housing providers.

CANDIDATE PROFILE

The successful candidate will have the following:

 KNOWLEDGE, SKILLS AND ABILITIES:

1. Performs pest control heat treatment duties:

• Follows safe work procedures at all times;
• Ensures area or unit to be treated is prepared as per heat treatment preparation requirements and addresses any deficiencies prior to starting treatment (combustibles/garbage removed, clothing, furniture and other belongings moved to allow for proper operation of equipment, remove all perishable foods and unplug electronics, cover sprinkler heads and heat detectors, seal areas of potential heat loss, secure loose papers or other items that could be blown by high velocity fans);
• Set up heaters, fans, extension cords, main generator cable and remote temperature sensors;
• Operate and monitor the equipment including both physically observing heat treatment equipment in heated suite (up to 57°C or 135°F) and remotely monitoring at a laptop computer;
• Turn on and off diesel generator;
• Enter suite throughout treatment day to move furniture, beds, box springs, clothing, drawers, heaters and fans as required for effective treatment;
• Replaces tenant furniture to original location when treatment is completed;
• Records data on a laptop and on paper forms;
• May explain pre- and post-treatment instructions to tenants and deliver notices;
• Performs safety check as required;
• Performs other assigned duties as required and qualified;
• Performs other pest control services as required and qualified;
• As required operates the Employer's vehicle including trailers and loads/unloads tools, materials and/or equipment;
• Required to utilize tact and diplomacy in possible tenant interaction. Refers tenants to other staff where appropriate; in some occasions may be required to exercise interpersonal and conflict resolution skills when dealing with the resident population.
• Applies pest control products as required and qualified.