All jobs within 50 km around Grand Falls-Windsor

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers Cable and Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 9 Hardy Ave. (5144), Grand Falls-Windsor, NL
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 284840

The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

How You’ll Help: 

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
• Multitask between emails and inquiries via web chat simultaneously 
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
• Collecting and processing customer credit card transactions 
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
• Work with other members of the team to improve individual and team performance. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum high school education 
• Call center/customer service training a strong asset 
• Training in conflict resolution/mediation an asset 
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
• Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
• Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
• Excellent keyboarding skills, both speed and accuracy 
• Ability to multitask efficiently 
• Advanced problem solving skills 
• Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
• English 
• French a strong asset  
• Individual contributor