The OS&D Coordinator is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to “Zero”. 

How You’ll Help: 

• Resolution of OS&D (Over, Short or Damaged Freight) within applicable terminal operation.  
• Trace shipments as requested by customers, through computer system documentation review.  
• Provide information on whereabouts of goods, manifesting for line haul. 
• Create tracker ticket, following up with drivers for required information. 
• Follow up daily on tickets until they have been closed. 
• Perform customer service function, settle problems and inquiries. 
• Fulfill document requests, and adjustments/rebills as required. 
• Inspect OS&D area twice each day. Maintain in neat organized fashion. 
• Maintain two (2) sections, refusals and OWB (freight that has no identification). 
• Maintain a daily dock inventory spreadsheet, allowing visibility and management of volume of claims. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. 
• Communication skills - advanced 
• Computer skills – accuracy, MS products, AS400, web based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
• Able to work with little supervision  

The Safety Administrator is responsible for the collection, entry, and tracking of data to measure compliance with corporate health and safety rules and government regulations, in addition to Occupational Health and Safety administrative tasks, and communications across the company.

How You’ll Help

• Keep accurate and up-to-date data on monthly OHS and Incident Management Notification reporting.
• Generate and distribute monthly OH&S and accident trending reports.
• Prepare, review and track monthly maintenance, inspections, audits, incident investigations, and employee safety training completion.
• Preparation and distribution of weekly tailgate topic.
• Update and maintain the Safety SharePoint site.
• Monitor OH&S inbox for data and reports; follow up when information for monthly reporting has not been sent. 
• Update OH&S policies, procedures and orientation materials.
• Prepare agendas, take notes, provide documentation to members, and participate in the Day & Ross Policy Committee.
• Organize annual NAOSH celebrations.
• Prepare annual reports for submission to Federal Government.
• Book and track First Aid training for office locations.
• Invoice processing.
• Coordination of safety awards for terminals.
• Support Safety and Risk Management staff with administrative tasks as required.

Your Skills & Experience: 

• Post secondary education in office administration preferred.
• Training in MS Office, at minimum intermediate to advanced level Excel training.
• 2-3 years experience in an administrative role.
• Previous experience in the transportation or OH&S industry an asset.
• Must be proficient in Microsoft Office with exceptional Excel skills - creating formulas, organizing data, and formatting.
• Effective written communication skills.
• Attention to detail and high level of accuracy.
• Sound planning, prioritization, and execution skills in order to meet deadlines and produce accurate reports.
• High level of integrity, confidentially, and accountability.
• Understanding of the root cause analysis process and identification of action items to address this cause to ensure minimal risk for the company and employees.
• Strong work ethic and positive team attitude.

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As the Driver Safety Specialist (DSS) you will facilitate driver safety education & remedial training programs. You will be required to identify unsafe habits and behaviors and coordinate solutions to lessen or eliminate future non-compliance or unsafe actions. 

How You’ll Help: 

• Establish regular meetings with all drivers.   
• Accompany drivers for the purpose of observing and evaluating the driving behaviours and skills for compliance to Provincial and D&R requirements such as log book, speed, inspections etc. 
• Meet targets as to company safety policies, driver attendance to safety meetings and accident costs. 
• Maintain driver and supervisory personnel adherence to legislated safety laws. 
• Help create safety training material to facilitate education of safety legislations. 
• Maintain and update data input on multiply PC programs. 
• Effectively maintain professional attitude and be a source of solutions or guidance for all issues. 
• Remain on call for and attend at accidents / collisions as company representative and to complete all required reports. 
• Complete required work in all weather conditions year round as needed. 
• Be able to communicate to individual / groups in a classroom setting and set up / use education tools as required, i.e.  Laptop, LCD projector, creates handouts, maintain decorum, gain feedback and track progress. 
• Commercial Driver's License is preferred with a clean record. 
• Facilitate LCV permit review training with new operations team members when required 
• Other related duties as may be required.  

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial  
• Communication skills - advanced 
• Computer skills - accuracy, MS products, AS400, web based programs 
• Knowledge related to legal / safe operation of commercial equipment as to local laws and federal compliance standards. 
• Demonstrated customer relationship skills 
• Knowledge of transportation of dangerous goods regulations 
• Analytical and problem solving skills 
• Effective written and communications skills 
• Attention to detail and high level of accuracy 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Presentation skills, and working knowledge of adult learning principles  
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
• Ability to communicate in both French and English required.
• Able to work with little supervision 

The Payroll Process Lead will be responsible for processing salaried payroll and act as a back up for hourly payroll. This role will also support the payroll team to improve processes, auditing of data, system testing and enhancement execution. 

How You’ll Help

• Leads payroll team to review payroll process and procedures, to identify better processes and to implement the changes.
• Leads the biweekly processing of salaried payroll
• Provides guidance and training to Payroll Team on payroll processes and tools.
• Participates in the hiring, development, performance management of staff and provides support, mentoring and leadership on an ongoing basis to ensure that the department achieves high performance standards and builds employee confidence.
• Assumes responsibility for all job duties identified in the job description for the manager of payroll in their absence.
• Establishes and develops relationships with key internal and external stakeholders including HR, IT, Finance, Union groups and government agencies.
• Oversees payroll system issues and collaborates with IT to make improvements and upgrades. Leads special projects as they relate to Payroll.
• Investigates software issues and reports to IT if unable to solve.
• Responsible for the preparation of year-end documentation, such as T-4s
• Other payroll related duties as required. 

Your Skills & Experience: 

• Post secondary education, preferably in payroll administration, business or office administration. 
• A suitable combination of education and experience may also be considered.
• Certification with National Payroll Institute an asset.
• Minimum of 5 years’ experience processing payroll and related reporting and administration.
• Previous experience in the transportation industry an asset.
• Strong inclination towards working with numbers and data.
• Ability to work well in a cyclical, deadline driven environment.
• Strong computer skills, including accurate data entry and knowledge of MS Outlook, Excel and Word, as well as the logic of payroll-related software.
• Strong communication skills, both verbal and written.
• Strong interpersonal and customer relationship skills.
• Results focused.
• Good problem solving and continuous improvement thinking skill.
• Experience with Oracle HCM an asset

The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

How You’ll Help: 

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
• Multitask between emails and inquiries via web chat simultaneously 
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
• Collecting and processing customer credit card transactions 
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
• Work with other members of the team to improve individual and team performance. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum high school education 
• Call center/customer service training a strong asset 
• Training in conflict resolution/mediation an asset 
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
• Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
• Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
• Excellent keyboarding skills, both speed and accuracy 
• Ability to multitask efficiently 
• Advanced problem solving skills 
• Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
• English 
• French a strong asset  
• Individual contributor