30 Jobs Found
Customer Service Representative Full-time Job
Customer Service Baie-ComeauJob Details
Application Deadline:
02/21/2025
Address:
321 boulevard Lasalle
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
Baie-Comeau - 167.52kmCustomer Service Full-time
33,850 - 44,000
Learn More
Customer Service Representative Full-time Job
Customer Service CampbelltonJob Details
157 Roseberry Street, Campbellton, NB E3N 2G6, Canada R482130
As a Customer Service Representative, you will enjoy:
-
Flexible schedules
-
Large, stable employer
-
Opportunities for fast career advancement
-
Task variety
-
Weekly pay
-
Night shift premium
-
Employee discount
-
Scholarship program
-
Years of service Recognition program
-
Supporting temporary workers through PNP (some conditions may apply)
Your key responsibilities:
You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
What we are looking for:
-
Customer service
-
Communication and friendly conversation
-
Performing at a quick pace while having fun
-
Working as part of a team to accomplish daily goals
-
Coming up with great ideas to solve problems
-
Thinking quickly and offering suggestions
Great to have:
-
Customer service experience
-
Motivation to advance in your career!
-
Willingness to learn and have fun!
Customer Service Representative
Circle K
Campbellton - 244.43kmCustomer Service Full-time
Learn More
Customer service sales clerk Full-time Job
Customer Service Labrador CityJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided
Area of specialization: Furniture and house furnishings, Office supplies, and Telephone or cellular phone
Other Requirements:
- The candidates should be goal-oriented, hardworking, and maintain a positive attitude
- The candidates should be quick learners, demonstrate dependability, and exhibit reliability
- The candidates should be team players and possess excellent oral communication skills
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to operate a cash register and conduct sales transactions through Internet-based electronic commerce
- The candidates should be able to operate computerized inventory record-keeping and re-ordering systems, maintain sales records for inventory control, and perform data entry
- The candidates should be able to provide advice about merchandise, assist in the display of merchandise, prepare merchandise for purchase, rental, or lease, and provide customer service
- The candidates should be able to greet customers and discuss the type, quality, and quantity of merchandise or services sought for purchase, rental, or lease, prepare sales, rental, or leasing contracts, and accept cash, check, credit card, or automatic debit payment
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Job reference number) through the below-mentioned details
By email
[email protected]
Be prepared for the screening questions. Include answering the following questions while applying:
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Customer service sales clerk
Officeworks Inc
Labrador City - 307.97kmCustomer Service Full-time
17 - 19
Learn More
Bilingual (French & English) Customer Experience Associate - Edmundston, NB (15 hours/week) Full-time Job
Customer Service EdmundstonJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Bilingual (French & English) Customer Experience Associate - Edmundsto...
Scotiabank
Edmundston - 345.52kmCustomer Service Full-time
Learn More
Customer Service Representative Full-time Job
Customer Service Rivière-du-LoupJob Details
Application Deadline:
08/29/2024
Address:
428, rue Lafontaine
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO CANADA
Rivière-du-Loup - 349.9kmCustomer Service Full-time
33,850 - 44,000
Learn More
Customer Service Representative Full-time Job
Customer Service ShediacJob Details
As a Customer Service Representative, you will enjoy:
-
Flexible schedules
-
Large, stable employer
-
Opportunities for fast career advancement
-
Task variety
-
Weekly pay
-
Night shift premium
-
Employee discount
-
Scholarship program
-
Years of service Recognition program
-
Supporting temporary workers through PNP (some conditions may apply)
Your key responsibilities:
You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
What we are looking for:
-
Customer service
-
Communication and friendly conversation
-
Performing at a quick pace while having fun
-
Working as part of a team to accomplish daily goals
-
Coming up with great ideas to solve problems
-
Thinking quickly and offering suggestions
Great to have:
-
Customer service experience
-
Motivation to advance in your career!
-
Willingness to learn and have fun!
Store 6002040: 584 Main Street, Shediac, New Brunswick E4P 2H2
Customer Service Representative
Circle K
Shediac - 462.99kmCustomer Service Full-time
Learn More
Customer Experience Associate - Summerside, PEI - 18.75 hours/wk Full-time Job
Customer Service SummersideJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Location(s): Canada : Prince Edward Island : Summerside
Customer Experience Associate - Summerside, PEI - 18.75 hours/wk
Scotiabank
Summerside - 463.77kmCustomer Service Full-time
Learn More
Construction labourer Full-time Job
Customer Service Saint-FélicienJob Details
Overview
Languages
French
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Factory or plant
Responsibilities
Tasks
- Perform routine maintenance work
Supervision
- Structural metal and platework fabricators and fitters
Experience and specialization
Equipment and machinery experience
- Reciprocating saws
- Circular saws
- Grouting machine
- Tuggers
- Air compressors
- Air guns
- Drills
- Hand tools
Construction specialization
- Industrial, commercial and institutional
- Residential
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Physically demanding
- Tight deadlines
- Manual dexterity
- Handling heavy loads
Weight handling
- Up to 23 kg (50 lbs)
Personal suitability
- Accurate
- Dependability
- Efficient interpersonal skills
- Reliability
- Team player
- Hardworking
Benefits
Health benefits
- Disability benefits
- Health care plan
- Paramedical services coverage
Financial benefits
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Team building opportunities
- Parking available
- Travel insurance
How to apply
By email
How-to-apply instructions
Here is what you must include in your application:
- Cover letter
- References attesting experience
- Letter of recommendation
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Construction labourer
Chevrons Vigneault Inc.
Saint-Félicien - 470.91kmCustomer Service Full-time
21 - 23.50
Learn More
Contact Centre Representative, Everyday Banking Full-time Job
Customer Service MonctonJob Details
Work Location:
Dieppe, New Brunswick, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
$43,900 - $58,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
-
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
-
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
-
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
-
Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent
-
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
Contact Centre Representative, Everyday Banking
TD
Moncton - 471.74kmCustomer Service Full-time
Learn More
Customer Service Agent Part-time Job
Customer Service MonctonJob Details
This is a permanent part-time position. The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour
Responsibilities:
- Perform shipment tracing and World Tracer transactions.
- Prepare records and documents using multiple Cargo systems.
- Perform data entry in multiple Cargo systems.
- Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
- Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.
- Work on a cloud-based CRM system to reply to customer interactions through telephone and email.
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
- Training and development tools to help unlock your full potential.
Qualifications
- Have excellent computer skills, knowledge of Microsoft products preferred.
- Have excellent communication skills, able to work with peers and customers by building solid relationships.
- Customer service oriented, organized, and excellent at managing time.
- Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
- Canadian citizen or have landed immigrant status.
- Possess a valid driver’s license.
- Available to travel and attend a 2–4-week initial full time mandatory training program off site.
- Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
- Willingness to work under various climatic conditions.
- Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Linguistic Requirements:
Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.
Diversity and inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Customer Service Agent
Air Canada
Moncton - 471.74kmCustomer Service Part-time
Learn More
Customer Service Representative Full-time Job
Customer Service MonctonJob Details
As a Customer Service Representative, you will enjoy:
-
Flexible schedules
-
Large, stable employer
-
Opportunities for fast career advancement
-
Task variety
-
Weekly pay
-
Night shift premium
-
Employee discount
-
Scholarship program
-
Years of service Recognition program
-
Supporting temporary workers through PNP (some conditions may apply)
Your key responsibilities:
You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
What we are looking for:
-
Customer service
-
Communication and friendly conversation
-
Performing at a quick pace while having fun
-
Working as part of a team to accomplish daily goals
-
Coming up with great ideas to solve problems
-
Thinking quickly and offering suggestions
Great to have:
-
Customer service experience
-
Motivation to advance in your career!
-
Willingness to learn and have fun!
5 Plaza Boulevard, Moncton, NB E1C 0E8, Canada R455591
Customer Service Representative
Circle K Convenience Store
Moncton - 471.74kmCustomer Service Full-time
Learn More
Customer Service Agent Full-time Job
Customer Service MonctonJob Details
Air Canada is currently looking for Customer Service Agents to join our cargo team at the Moncton Cargo call centre.
We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage, performing cargo duties, operating complex loading equipment or supporting our customers through phones or email, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure. But being a Customer Service Agent also means providing our customers with exceptional service at either the airport or at cargo.
This is a permanent part-time position. The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour
Responsibilities:
- Perform shipment tracing and World Tracer transactions.
- Prepare records and documents using multiple Cargo systems.
- Perform data entry in multiple Cargo systems.
- Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
- Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.
- Work on a cloud-based CRM system to reply to customer interactions through telephone and email.
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
- Training and development tools to help unlock your full potential.
Qualifications
- Have excellent computer skills, knowledge of Microsoft products preferred.
- Have excellent communication skills, able to work with peers and customers by building solid relationships.
- Customer service oriented, organized, and excellent at managing time.
- Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
- Canadian citizen or have landed immigrant status.
- Possess a valid driver’s license.
- Available to travel and attend a 2–4-week initial full time mandatory training program off site.
- Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
- Willingness to work under various climatic conditions.
- Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Linguistic Requirements:
Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.
Customer Service Agent
Air Canada
Moncton - 471.74kmCustomer Service Full-time
20.27 - 25.77
Learn More