All jobs within 50 km around Brampton in Customer Service

Position Summary...

To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers. 
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes. 
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.         
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.           
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.  

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

141 Damascus Rd, Bedford, NS B4A 0C2, Canada

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. The employee performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads.

This position builds relationships with key decision makers and serves as a customer advocate. The employee researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. The employee makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format. This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As positions become available, the intended career path is transition into an Inside Sales Representative, followed by an Account Executive role.

Responsibilities:

• Responds to and resolves customer inquiries, complaints, and issues.
• Coordinates opportunities and strategies with other team members.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Reviews customer shipping practices to ensure contractual compliance.
• Determines customer discounts and writes new contracts.
• Educates customers on UPS’s service channels to expedite problem resolution.
• Provides compelling value proposals to potential and existing customers.

Qualifications:

Experience using Microsoft Office products or equivalent software

• Bachelor's Degree or International equivalent - Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred
• Location:

Salary: $___/H

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

On-site position

Work Schedule: Monday to Friday, 8.30am to 5pm

Summary

Require Bi-Lingual French CSR position, performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small scale projects. Representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries.  Must have excellent communication skills and be able to build positive relationships with internal and external customers.

This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. 

This position may deal with confidential material on a regular basis.

Responsibilities:

• Prepares complex reports/presentations.
  Performs analysis using various software packages and databases

Able to process orders, learn software systems, Outlook, Microsoft Teams, SAP, GWS excel and other related applications

Provides advanced office support knowledge and skills.
Answer incoming calls from customers therefore proficient in speaking French/English and written

Assist customer with request for information, complaints and resolving issues via phone, email or other media

Strong written and verbal communication skills

Attention to detail, especially involving data entry

Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction

Ability to multitask, prioritize and manage time effectively

Follow communication procedure, work instructions, guidelines and policies

Qualifications:

• High School Diploma, GED, or International equivalent
  2+ years' office warehouse support experience - Preferred
  Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
  Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
  Accurate and rapid data entry

Work Schedule: 8:30am to 5pm

Work Location: 4156, Mainway, Burlington, Ontario.

Job Summary

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. He/She performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. He/She researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. He/She makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Responsibilities:

• Responds to and resolves customer inquiries, complaints, and issues.
• Coordinates opportunities and strategies with other team members.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Reviews customer shipping practices to ensure contractual compliance.
• Determines customer discounts and writes new contracts.
• Educates customers on UPS’s service channels to expedite problem resolution.
• Provides compelling value proposals to potential and existing customers.

Qualifications:

• Experience using Microsoft Office products or equivalent software
• Bachelor's Degree or International equivalent - Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred

Benefits:

UPS offers a competitive total compensation package including:

• Retirement savings plan
• UPS Stock Purchase Plan
• Tuition Reimbursement Program
• Employee Assistance Program for you and your family
• 5 discretionary days per year + vacation
• Variety of discounts at certain suppliers for our employees, eligible on hire date
• Development and career progression opportunities

Competitive benefits coverage:

• Life insurance for you and your family
• Emergency Travel Assistance
• Variety of specialists: Osteopath, Naturopath, Massage Therapist, Chiropractor, etc.
• Vision care
• Dental services
• Short and long term disability program

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability

The Bilingual Customer Service Representative provides customer service and front line support to clients with respect to the maintenance and operations of their buildings. Specific responsibilities include but are not limited to handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS Canada, responsible for receiving and dispatching facilities service requests for its clients – 7/24/365. The work environment is fast-paced and client-service focused.  In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics.

The Customer Service Representative is required to provide service in English and French. 

 KEY DUTIES & RESPONSIBILITIES

• Learns client account details, the service request/work order management systems, the telephony system and Operations Centre policies, processes and operating procedures
• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
• Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and communication of information.
• Provides customer service support in either English and French
• Participates in program initiatives undertaken by the Operations Centre
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
• May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
• May be required to provide training to new Team Members.
• Other duties as assigned.

Work Hour Availability Requirements

• 7 days a week, 24 hours a day, 365 days a year environment requiring open availability
• Rotating shifts between 6:00am and 11:00pm
• Weekends and holiday work availability on a rotational basis
• May be required to work overtime

KNOWLEDGE & SKILLS

• High school completion plus a specialized technical or business course.
• Job Related Experience:  One year or less
• Demonstrated language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills.
• Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.
• Strong customer-service orientation and customer service skills.
• Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
• Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
• Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
• Demonstrated organizational skills.
• Ability to sustain concentration over a prolonged period of time and pay attention to details.
• Demonstrated computer proficiency including solid keyboarding skills.
• Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

Licenses and/or Professional Accreditation

• None required.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Guelph-9 Woodlawn Rd W.

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Location(s):  Canada : Ontario : Guelph